Trans Lease, Inc. · 2 weeks ago
Parts Expert - Call Center
Brighton,CO,US
Full-time
Onsite
Mid Level
$26/hr - $34/hrTrans Lease, Inc. is seeking a Call Center Parts Expert to join their team, responsible for retail, commercial, and industrial sales of transportation products and services. The role involves responding to customer inquiries, driving sales growth, and providing exceptional customer service while maintaining a professional work environment.
FinanceFinancial ServicesLeasing
Responsibilities
Respond to customer inquiries for parts sales via phone, email and other company approved methods of customer communication
Listen, exhibit energy and project a genuine willingness to assist
Effectively communicate with clientele to ensure objective, ask pertinent open-ended questions and provide information to assist customers and ensure that we provide the highest level of customer satisfaction
Drive sales growth by cross-selling, add on sales and exceptional customer service
Provide prompt, courteous and accurate service to customers
Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
Being processed focused on recording departmental data; i.e. lost sales
Answer telephones professionally and pleasantly
Follow-up on customer orders and resolve problems with the customer’s satisfaction
Communicate often and timely with customers and associates
Resolve problems, handle conflict and make effective decisions
Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc
Maintain familiarity with all inventory products and merchandising programs and ordering systems
Provide trouble-shooting support and service to customers experiencing problems in the field and selling repair parts as needed
Document customer quality issues as they arise and work with the team to resolve issues in a cost-effective and expeditious manner
Utilize company information systems to process orders timely and accurately
Understand dealership credit policies
Set an example of professionalism and positive attitude including a neat, orderly, safe work environment
Other duties as assigned by the manager
Qualification
Required
High school diploma or equivalent
Valid Driver's License and MVR in good standing
Direct industry experiences selling medium and heavy-duty truck parts through distribution and/or directly to the end user
Knowledge of computers is a must
Knowledge of diesel engines, gas engines, drive train, and suspensions
Excellent verbal and communication skills
Provide outstanding customer service
Detail oriented
Ability to understand vague and implicit instructions and react favorably in all work situations
They must be mentally adaptable and flexible in dealing with a variety of people and may be frequently called upon to handle difficult situations
Able to resolve problems, handle conflict and make effective decisions under pressure
They must have a long attention span in order to listen to people, perceive the real problems and bring issues to a successful conclusion
Have the ability to give, receive and analyze information, formulate work plans, prepare written materials and articulate goals and action plans
They must be able to understand people and be able to communicate effectively with them
Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening
Benefits
Medical, Dental, and Vision Insurance
Life (Voluntary and Employer Paid) and Disability Insurance
401(K) with company match beginning with your first contribution.
HSA and/or FSA, as applicable
Paid Time Off, Sick Time, and Company Paid Holidays
Employee Car Discount Program
Company
Trans Lease, Inc.
Since 1991, our vision at Trans Lease has been to simplify the financial process to help businesses grow through personalized service and funding solutions.
Founded in 1991
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase