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Marcus Theatres · 8 hours ago

Assistant Manager F-B, FT

Collegeville, PA

Full-time

Onsite

Mid Level

Marcus Theatres is a leading entertainment company that operates movie theaters across the country. The Assistant Manager plays a significant role in theatre operations, leading by example to deliver superior guest service while supervising and motivating hourly theatre associates.

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Responsibilities

Ability to work and problem solve independently

Ability to learn the different theatre roles and be able to schedule each as business and attendance dictates

Learn and understand cash handling, pulls, server check out, & deposit preparation

Learn daily balancing of drawers, reports, safe, and follow all necessary open and closing procedures

Understand daily business objectives including: staffing levels for the day, events, specials, etc

Help maintain internal inventory control including daily soft counts, validation & corrections

Ability to train, motivate and develop staff

Use forecasted business levels/attendance to assist with associate schedules

Assist with daily revision of timesheets and payroll, as needed

Consistently create a welcoming environment for guests by greeting, anticipating needs, and implementing creative solutions to provide exceptional service

Assist GM with hiring, training and associate development

Operate projection equipment including projectors, servers and sound equipment

Understand our business model and demonstrate desired behaviors for all staff by driving sales within facility including MMR, loyalty registration, upselling, suggestive selling, etc

Understand and enforce all corporate policies, rules & procedures. Enforce applicable federal, state, and local laws and regulations as well as learn all audit process to maintain theatre compliance

Answer all NPS comments and manage theatre inbox

Facilitate any guest issues and create a positive recovery for the guest

Partner with key vendors and order concession items, liquor, soda, dry goods and janitorial supplies as needed

Responsible for general maintenance of front of house, back of house and kitchen line. Monitor cleanliness, stock levels , safety issues, mechanical issues & aesthetics

Understanding PCI compliancy and how to handle any safety concerns in the building (Accident Reports, TCAT, etc)

Working knowledge of computer systems (including Microsoft® Word, Excel, POS System) and technology within the facility including troubleshooting and resolution of any issues(Vista, Cielo, etc)

Preserve confidentiality of theatre information and passwords including knowledge of and adherence to PCI regulations

Process daily corporate office or supervisor requests via phone and email

Coach and counsel associates and understand the procedures involved to do so

Understanding the new hire process , necessary paperwork/documents and orientation process

Perform other such duties as may be assigned by Director of Operations, District Director, General Manager and Manager

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position

Qualification

Supervisory experienceCash handlingProjection equipment operationMicrosoft WordMicrosoft ExcelPOS SystemStaff trainingGuest serviceInterpersonal skillsVerbal communicationWritten communicationProblem solving

Required

Minimum 18 years of age

Supervisory experience in a high volume movie theatre, retail or hospitality environment

Possess strong interpersonal, verbal, and written communication skills

Willing and motivated to learn new skills, tasks, and software systems to meet the changing demands of the industry

Flexible work schedule that includes late evenings, weekends and holidays as dictated by business needs

Ability to stay calm under pressure or during difficult situations

Ability to work and problem solve independently

Ability to learn the different theatre roles and be able to schedule each as business and attendance dictates

Learn and understand cash handling, pulls, server check out, & deposit preparation

Learn daily balancing of drawers, reports, safe, and follow all necessary open and closing procedures

Understand daily business objectives including: staffing levels for the day, events, specials, etc

Help maintain internal inventory control including daily soft counts, validation & corrections

Ability to train, motivate and develop staff

Use forecasted business levels/attendance to assist with associate schedules

Assist with daily revision of timesheets and payroll, as needed

Consistently create a welcoming environment for guests by greeting, anticipating needs, and implementing creative solutions to provide exceptional service

Assist GM with hiring, training and associate development

Operate projection equipment including projectors, servers and sound equipment

Understand our business model and demonstrate desired behaviors for all staff by driving sales within facility including MMR, loyalty registration, upselling, suggestive selling, etc

Understand and enforce all corporate policies, rules & procedures. Enforce applicable federal, state, and local laws and regulations as well as learn all audit process to maintain theatre compliance

Answer all NPS comments and manage theatre inbox

Facilitate any guest issues and create a positive recovery for the guest

Partner with key vendors and order concession items, liquor, soda, dry goods and janitorial supplies as needed

Responsible for general maintenance of front of house, back of house and kitchen line. Monitor cleanliness, stock levels, safety issues, mechanical issues & aesthetics

Understanding PCI compliancy and how to handle any safety concerns in the building (Accident Reports, TCAT, etc)

Working knowledge of computer systems (including Microsoft® Word, Excel, POS System) and technology within the facility including troubleshooting and resolution of any issues(Vista, Cielo, etc)

Preserve confidentiality of theatre information and passwords including knowledge of and adherence to PCI regulations

Process daily corporate office or supervisor requests via phone and email

Coach and counsel associates and understand the procedures involved to do so

Understanding the new hire process, necessary paperwork/documents and orientation process

Perform other such duties as may be assigned by Director of Operations, District Director, General Manager and Manager

High school diploma or equivalent

Ability to obtain food handling licenses as required by local/state laws

Ability to obtain any government and hospitality required license or certificate. Example: State Health Card Permit, Local Food Service/Handling Permit, State Liquor Service Permit, etc

Company

Marcus Theatres

Glassdoor3.3

Marcus Theatres provides a memorable out-of-home experience at the finest theatres in America, featuring the best motion picture presentation and personal, fast friendly service, all at the best entertainment value.

Founded in 1935