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City of Atlanta Department of Watershed Management · 3 weeks ago

DWM Data/Reporting Analyst II - Permit Tech

Atlanta, GA, United States

Full-time

Onsite

Mid Level

$47K/yr - $63K/yr

3+ years exp

City of Atlanta Department of Watershed Management is seeking a Data/Reporting Analyst II to provide administrative and technical support for the permitting process. The role involves processing permit applications, conducting reviews for accuracy, and coordinating inspections while ensuring excellent customer service for internal and external clients.

GovernmentOffice AdministrationWater

Responsibilities

Answer incoming calls and respond to incoming emails from internal and external customers

Schedules inspections and coordinates with inspectors, including assigning inspections to inspectors and scheduling unassigned inspections

Maintains contact spreadsheet for scheduling purposes

Assists and directs internal and external customers, including providing online issuance support, processing alcohol and business licenses, and sending emails to various workstreams for customer assistance

Conducts intake tasks such as receiving various planning applications, conducting interviews with applicants, and reviewing plans and permit applications for accuracy and compliance with regulations

Collaborate with customers to schedule inspections and coordinates permit processes with outside agencies

Maintains computer files and manual logs on all building permits and related documents, and operates office equipment including computers, word processing, spreadsheet, and database applications

Provides guidance and training as required for lower-level staff, interns, temporary employees, etc

Possesses knowledge of the overall permitting process, building codes, ordinances, regulations, laws, and rules

Navigates the internet and has general knowledge of PC use/navigation

Is familiar with construction documents and able to interpret elements for permitting related activities

Demonstrates thorough knowledge of principles and practices of customer service, effectively communicating both orally and in writing, and using independent judgment to make sound decisions in accordance with established procedures and policies

Works collaboratively with team members to resolve customer challenges

Reads and interprets construction plans and documents and uses architectural and engineering scales to determine dimensions and calculate areas and percentages as needed

May perform other duties as assigned

Qualification

SQLMicrosoft AccessMicrosoft ExcelData analysisBuilding codes knowledgeConstruction documents interpretationRPythonVisual BasicEffective communicationProblem-solvingTeam collaboration

Required

Bachelor's degree in business/public administration, accounting, finance, information technology, statistics, human resources, or a related field (equivalent professional experience may be considered for substitution for the required degree on an exception basis)

3 years of work experience in creation, reporting, and/or management of data or closely related tasks (not including data entry)

SQL

Microsoft Access

Microsoft Excel

Knowledge of codes, ordinances, regulations, laws and rules

Must be able to navigate internet without assistance and have general knowledge of PC use/navigation

Be familiar with construction documents (CDs) and able to recognize elements within CDs for further research and interpretation for permitting related activities

Thorough knowledge of the principles and practices of customer service

Communicate effectively, both orally and in writing

Use independent judgment and make sound decisions in accordance with established procedures and policies

Works effectively and efficiently under stress and meets deadlines as required

Works collaboratively with team members to resolve customer challenges

Ability to understand the organization and operation of the City to assume the assigned responsibilities

Ability to read and interpret construction blueprints, plans and specifications

Ability to establish and maintain effective working relationships with fellow employees, other officials, representatives of other government agencies, developers, and the public

Ability to provide information and to answer questions pertaining to city planning procedures in a tactful and courteous manner to the public

Ability to gather relevant information to solve practical problems