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Chase · 1 month ago

Senior Product Associate, CX Technologist-Payments

4 Chase Metrotech Ctr, Brooklyn, NY, 11245, US

Full-time

Onsite

Mid, Senior Level

$100K/yr - $150K/yr

3+ years exp

Chase is one of the oldest financial institutions, offering innovative financial solutions to a wide range of clients. They are seeking a Senior Product Associate, CX Technologist to innovate new product offerings and lead the end-to-end product life cycle while ensuring high-quality client experiences.

BankingFinancial Services

Responsibilities

Develops a product strategy and product vision that delivers value to customers

Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap

Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition

Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

Design end to end experience merging the digital and technical journeys based on client profile and workflow

Create and design unified dashboards for internal and external consumption that track client implementations

Align KPI’s across Product Solution Specialists and the Partner teams measuring things like NPS, CSAT, onboarding times, etc

Qualification

Product managementProduct development life cycleData analyticsCross-functional project leadershipTechnical documentationCustomer successMarket researchFinancial services knowledge

Required

3+ years of experience or equivalent expertise in product management or a relevant domain area

Advanced knowledge of the product development life cycle, design, and data analytics

Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

Experience leading cross-functional projects and driving alignment and results