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ITG Communications, LLC · 7 hours ago

Field Technician

Springdale, AR

Full-time

Onsite

New Grad, Entry Level

ITG Communications, LLC is seeking a Field Technician to install and repair telecommunications cables in homes and businesses. The role involves customer service, quality control inspections, and the technical skills necessary to handle various cable products and installations.

Customer ServiceTelecommunicationsWired Telecommunications

Responsibilities

Service and trouble-shoot Cable products

Responsible for completing work orders and retrieving proper signatures for accurate billing

Ensure all installation work is done according to quality standards

Report to dispatch according to company procedures

Assist with work overflow

Follow all company policy and procedures

Adhere to safety policy

Perform Installation work as required

Perform Quality control inspections

Helping with training when needed with techs

Quality Control Inspections on your own work

Drive Company vehicle

Install HSD/Cable/Phone Service as per work order

Communicate with Supervisors and Customers

Manage Time Effectively and meet scheduled timeframes

Qualification

Technical SkillsCustomer ServiceSafety PracticesDriving RecordQuality ControlProfessionalismDependabilityInterpersonal SkillsWritten CommunicationTeamwork

Required

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to deal with problems involving several concrete variables in standardized situations

Ability to define problems, collect data, establish facts, and draw valid conclusions

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's

Ability to perform these operations using units of American money and weight measurement, volume, and distance

Ability to read and comprehend simple instructions, short correspondence, and memos

Ability to write simple correspondence

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

Ability to stand, walk, sit

Ability to use hands to handle or feel

Ability to reach with hands and arms

Ability to climb and balance

Ability to stoop, kneel, crouch and crawl

Ability to lift up to 75lbs

Ability to maintain all safety expectations

Ability to drive covered vehicle

Safe Driving Record

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values

Organizational Support - Follows policies and procedures; Completes tasks correctly and on time

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan

Company

ITG Communications, LLC

Founded in 2013, ITG Communications is a national turnkey infrastructure services provider supporting the broadband, wireless, and utility industries across the United States.

Founded in 2013