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Mayo Clinic · 12 hours ago

Switchboard Center Operator

Eau Claire, WI

Full-time

Onsite

Entry Level

$20/hr - $25.92/hr

1+ years exp

Mayo Clinic is a top-ranked healthcare provider known for its commitment to patient care and employee development. They are seeking a Switchboard Center Operator responsible for processing calls and providing communication assistance while adhering to hospital policies and procedures.

BiotechnologyHealth CareHospitalMedicalWellness

No H1B

Responsibilities

The Switchboard Operator utilizes the electronic directory database and is responsible for processing incoming and outgoing calls from Mayo Clinic patients, visitors and Mayo Clinic staff, providing the necessary communication assistance in a variety of situations

In accordance with established hospital policies, the Switchboard Operator is responsible for following all general and emergency procedures accurately and in a timely manner

This includes making phone calls, overhead announcements, pages and other electronic notifications

The Switchboard Operator assists all callers in a polite, articulate, professional and clear manner

Ability to search phonetically in a database is required

Responsibilities and tasks can be repetitive and persistent but must be supported in a courteous manner through the duration of a full shift

Switchboard Operator must be able to multitask and accurately process a high rate of telephone calls over an extended period of time

The Switchboard is operational 24 hours a day, and preparation to work any shift is required of all operators

Performs other related tasks and projects as directed

Qualification

Telephone customer serviceComputerKeyboardingTelecommunications knowledgeSpoken communicationMultitaskingIndependenceEnglish proficiencyDecision makingProblem solvingAttention to detailTeamwork

Required

Requires a high school diploma or equivalent (G.E.D)

Computer and keyboarding experience is required

Applicant must have general telephone and telecommunications knowledge

Applicant must possess a high level of concentration, memory retention and attention to detail

Applicant is required to have a minimum of 1 year telephone customer service experience, preferably in a switchboard or call center like role

Applicant must display competency in the following skills: spoken communication, interaction and versatility, decision making and problem solving skills, and multitasking

Accuracy is necessary as well as the ability to think and respond quickly in stressful or emergent situations

Strong communication skills, and the ability to work both with a team and independently are required

Physical requirements include the ability to do the following: view a computer monitor, hear in both ears, sit at a computer desk, and perform repetitive upper body motions for an eight-hour shift

Switchboard Operator is required to clearly speak, write and understand English language as well as be understood while speaking the English language