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ITG Communications, LLC · 4 hours ago

Damage Claims Coordinator II

United States

Full-time

Onsite

New Grad, Entry Level

ITG Communications, LLC is seeking a Damage Claims Coordinator II to manage and coordinate damage claims related to telecommunication infrastructure incidents. This role involves overseeing the claims process, ensuring timely and accurate processing while maintaining relationships with stakeholders.

Customer ServiceTelecommunicationsWired Telecommunications

Responsibilities

Monitors incoming emails for new damage claims

Monitors client systems (ERone and COX buckets) for new claims

Acknowledges receipt of all new damage claims to the provider

Enter all damage claims in the appropriate data base

Contacts customers

Coordinates with the appropriate operations managers, for availability of supervisor to meet with customers to verify claims

Schedules appointments

Manage and track damage claims in databases

Requests email updates from local operations teams

Updates provider of all claim activity

Sends closure for damage claims to the providers, after operations approval of closure

Answer all phone calls and voicemails

Qualification

Analytical skillsProblem-solving skillsVerbal communicationWritten communicationOrganizational skillsCustomer serviceProfessionalismEthicsInterpersonal skillsTeamwork

Required

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to define problems, collect data, establish facts, and draw valid conclusions

Ability to read, comprehend, and follow installation guidelines and pass knowledge check tests as appropriate for the work performed

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

Excellent verbal and written communication skills

Excellent organizational skills and attention to detail

Strong analytical and problem-solving skills

Ability to work independently

Ability to stand, walk, sit

Ability to use hands to handle or feel

Ability to reach with hands and arms

Ability to climb and balance

Ability to stoop, kneel, crouch and crawl

Ability to lift up to 25lbs

Ability to maintain all safety expectations

Ability to drive covered vehicle

Safe Driving Record

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values

Organizational Support - Follows policies and procedures; Completes tasks correctly and on time

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality

Company

ITG Communications, LLC

Founded in 2013, ITG Communications is a national turnkey infrastructure services provider supporting the broadband, wireless, and utility industries across the United States.

Founded in 2013