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Copa Health · 2 hours ago

ACT Program Assistant

Gilbert, AZ

Full-time

Onsite

Entry Level

2+ years exp

Copa Health is a mental health organization seeking a full-time ACT Program Assistant. The role involves providing support to the Assertive Community Treatment team, managing consumer charts, coordinating schedules, and ensuring compliance with program requirements.

ChildrenHealth CareNon ProfitRehabilitationTherapeutics

Responsibilities

Creates and maintains consumer charts including filing, thinning, closing, etc. Completes ROI packets as requested. Assists with the processing of PCP notifications, medical record requests, and refill requests

Supports the Morning Meeting and weekly Integrated Care Meeting protocols through management of the meeting logs and daily assignment schedules

Manages the team referral status roster, including collection of baseline data

Coordinates and monitors scheduling for the assigned team. Responsible for maintaining Prior Authorizations for services and assists medical staff with medication Prior Authorizations

Acts as a liaison between team and consumer (greets, receives, and escorts consumer to appointment when needed)

Provides back up Blue Dot coverage in a customer service capacity of screening calls and taking messages as needed

Meet member engagement goal as defined by Copa Health, by documenting billable services in the medical record

Monitors and updates ACT member eligibility including screening for AHCCCs eligibility and supporting ACT members to apply for and maintain their benefits

Assists the Clinical Coordinator in auditing charts for completed paperwork in the medical record. Updates the Clinical Coordinator and ACT Specialists when completed paperwork is needed or in need of an update

Assists team in tracking participant schedules by utilizing calendar of activities for the team to assure that team is meeting the consumer’s needs

Completes reminder calls to the consumer’s regarding their appointments in the clinic

Participates in fidelity self-monitoring and compiles all needed information on ACT tracking sheets to assist Clinical Coordinator with monitoring Fidelity Measures for the team

Assists Clinical Coordinator with managing ACT staff schedules, vacations, and coverage for scheduled hours and weekends

Manages Bus Pass assignment and ordering process for the ACT team

To ensure compliance & adequate services, additional job duties may be required to meet the needs of the program and or department

Qualification

Behavioral health experienceChart managementScheduling coordinationData collectionCustomer service

Required

Must be a minimum of 21 years of age

Minimum HS diploma/GED and two (2) years of relevant experience in a behavioral health setting

Must have a fingerprint clearance card issued by the AZ Department of Public Safety or eligible to receive one within eight (8) weeks of hire

TB Test clearance required at the time of hire and annually

Must have reliable transportation, valid AZ Driver's License with state minimum insurance coverage and ability to meet and maintain Copa Health's acceptable driving requirements