GRUPO EULEN USA · 6 hours ago
Senior Account Manager
Miami, FL
Full-time
Onsite
Senior Level
5+ years expGrupo EULEN USA is a leader in general business services with over 60 years of experience. The Senior Account Manager is responsible for the strategic and operational management of assigned airline accounts, ensuring service excellence and compliance while fostering strong client relationships.
Airlines/Aviation
Responsibilities
Act as the senior point of contact for assigned airline clients, ensuring all contractual obligations and service‑level agreements (SLAs) are consistently met or exceeded
Build and sustain executive-level client relationships through regular operational reviews, KPI reporting, and strategic planning discussions
Proactively identify risks, service gaps, and opportunities for enhancement; lead resolution efforts to maintain high client satisfaction
Provide senior oversight of daily ground handling operations, including Passenger Services, Ramp Operations, Lobby Management, Cargo Security, and General Security
Ensure safe, compliant, and efficient aircraft servicing, passenger processing, baggage handling, and ramp activities in accordance with airline, airport, and regulatory standards
Oversee lobby and terminal operations to ensure passenger flow, safety, and service quality meet airline brand expectations
Monitor on‑time performance, irregular operations (IROPs), and service recovery efforts, ensuring minimal operational disruption
Promote a strong safety culture aligned with FAA, TSA, OSHA, airport authority, and airline requirements
Ensure full compliance with TSA security programs, airport security directives, and client‑specific security requirements
Partner with security leadership to oversee cargo security and general security staffing, training, audits, and corrective actions
Support internal and external audits, inspections, and regulatory reviews
Own financial performance of assigned accounts, including budgeting, labor management, revenue tracking, and cost controls
Review and analyze KPIs, operational metrics, and financial reports; present findings and recommendations to senior leadership
Lead continuous improvement initiatives focused on productivity, quality, safety, and cost efficiency
Provide leadership, guidance, and support to station managers, supervisors, and frontline leaders across operational functions
Ensure adequate staffing, training, and performance management aligned with client requirements and company standards
Foster collaboration across departments to drive accountability, engagement, and operational excellence
Qualification
Required
Valid driver's license and ability to operate in secure airport environments
5+ years of progressive experience in airport ground handling or aviation services, with demonstrated leadership responsibility
Proven experience managing airline client accounts and multi‑functional airport operations
Strong knowledge of Passenger Services, Ramp Operations, Security programs (TSA), cargo security, and airport regulatory compliance
Demonstrated financial acumen, including budget ownership and cost management
Strong communication, leadership, and client‑facing skills
Proficiency in Microsoft Office (Word, Excel, PowerPoint); experience with workforce management or reporting tools preferred
Fluent in English; Spanish proficiency is a plus
Preferred
Experience with workforce management or reporting tools
Company
GRUPO EULEN USA
Grupo Eulen is an Airline Ground Support and Facilities Services company.
Miami, Florida, US
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase