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Associated Packaging, Inc. · 8 hours ago

Customer Service Representative III

Memphis, TN

Full-time

Onsite

Mid Level

Associated Packaging, Inc. is one of the fastest growing companies in the packaging industry, offering a people-first company culture and a premium benefits package. The CSR III will act as a liaison to provide product information, resolve customer issues, and ensure exceptional customer service while overseeing order processing and training new personnel.

AutomotiveManufacturing

Responsibilities

Responsible for overseeing accuracy, timeliness, and processing of daily customer orders with customer service team in support of sales team

Review billing edit list on daily basis. Use as a tool to identify training opportunities with the CSR’s

Ensure accurate order fulfillment and shipping while coordinating with Warehouse manager and warehouse staff

Oversee and reconcile inventory counts from the Logistics Coordinator on a monthly, quarterly basis and at year end. Trace history of items to determine reasons for discrepancies. Coordinate with Inventory Analyst as needed

Monitors and oversees the training of all new personnel in conjunction with Operations Trainer

Handle customer complaints

Process machine, rental, and lease orders

Collaborate with management to identify slow moving inventory and discuss with sales team to facilitate its movement

Research and resolve billing issues supporting the Customer Account Specialist

Act on behalf of the branch manager when they are not available, coordinating with operations, sales, and service management as necessary

Support month and year end close processes

Other duties and special projects as assigned