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Ent Credit Union · 8 hours ago

Consumer Auto Specialist - Colorado Springs, CO

11550 Ent Parkway, Colorado Springs, CO

Full-time

Onsite

Mid Level

$25.58/hr - $28.61/hr

4+ years exp

Ent Credit Union is merging with Wings Credit Union to enhance member service and operational excellence. The Consumer Auto Specialist is responsible for preparing motor vehicle loan documents, ensuring compliance, and managing the loan closing process.

EducationFinanceFinancial Services

Comp. & Benefits

Responsibilities

Process auto loans to include: Researching compliance issues, communicating information to all parties involved in the transaction, meeting underwriting conditions, resolving issues, validating data, and updating systems with accurate information. Determine the need for and calculating sales tax based on city, state, and county requirements. Schedule loan closing by using Docusign, Ent Branch, or needing to mail loans for documented to be executed. Generate closing documents, while adhering to all state DMV policies. Analyze and complete all motor vehicle title documents, submit to appropriate state to ensure credit union lien perfection, and ensure member's ability to transfer ownership and register vehicle as applicable. Facilitate ongoing title training classes. Funding loans, determine if all necessary loan and title documents have been properly executed and received, disburse loan proceeds, properly upload all documents to Synergy

Manage outstanding motor vehicles title reports to ensure adherence of required fulfillment timelines

Handles email and phone requests

Assists with name and state to state change requests from members

Assigned to the team rotation to complete the Paid Loans report, locates paper titles to be released, ELT releases and GAP cancellations. Assists with distribution of mail including FedEx and UPS deliveries

Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act

Qualification

Motor vehicle documentationAuto loan productsMicrosoft WordMicrosoft ExcelProblem solvingOrganizedSpanish SpeakingCommunication skillsDetail oriented

Required

High School Diploma/G.E.D. or equivalent

4+ years' experience within a financial institution, credit union, or comparable service-oriented environment performing member service, account support, lending support, or transaction-processing responsibilities

Preferred

1+ years' experience supporting motor vehicle titling or lien perfecting processes within a consumer lending environment, titling office, or dealership, or similar setting

Spanish Speaking