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EAC Network · 10 hours ago

Program Director - Home Delivered Meals

Garden City, NY

Full-time

Onsite

Director/Executive

$66K/yr - $70K/yr

EAC Network is a leading not-for-profit social service agency dedicated to helping diverse populations. They are seeking a Program Director to lead their Meals on Wheels Program, responsible for overseeing daily operations, staff supervision, and ensuring quality service delivery to eligible older adults.

Non ProfitSocial

Responsibilities

Oversee all daily operations of the Meals on Wheels Nassau program, including intake, eligibility determination, routing, meal delivery, quality assurance, vendor coordination, and client service continuity

Hire, train, evaluate, and retain program staff in alignment with EAC Network policies

Ensure adequate staffing coverage and operational readiness to meet contractual service levels and client needs

Collect and compile program statistics and produce monthly reports

Respond to operational issues, service disruptions, and client concerns with timely corrective action

Oversee food ordering systems and vendor performance, including monitoring food quality, resolving issues with caterers, and ensuring compliance with food safety standards

Ensure all staff complete the required Food Safety certifications and mandatory EAC Network trainings within established timelines

Oversee record of client contributions and submit to finance

Ensure proper maintenance, cleanliness, and safety compliance of Meals on Wheels vehicles and related equipment

Coordinate follow up with clients, caregivers, and case managers as required to address service issues, changes in eligibility, or client concerns

Coordinate and conduct outreach activities to promote program awareness, referrals, and community engagement

Customarily and regularly exercise discretionary powers

Supervises: Drivers, Program/Volunteer Coordinators, Data Clerk and Program Assistant

Perform all other relevant duties as determined by Supervision and EAC Network Administration

Qualification

Program ManagementStaff SupervisionFood Safety CertificationMicrosoft OfficeCommunication SkillsOrganizational SkillsAutomobile AccessNY State Driver’s LicenseInterpersonal SkillsAttention to Detail

Required

Bachelor's degree in Human Services, Social Work, or Gerontology or related field

Demonstrated ability to manage hands on program operations while supervising staff in a high volume service environment

Strong communication, organizational, and interpersonal skills, with the ability to interact effectively with clients, staff, volunteers, vendors, and external partners

Attention to detail and proficient in computer applications such as spreadsheets, Microsoft Office, calendar, email and/or database software necessary to perform work assignments

Must have access to automobile and possess a NY State Driver's license