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Endeavor Health · 7 hours ago

Patient Service Representative and Insurance Verifier, Rehab Services - part-time

Arlington Heights, IL

Part-time

Onsite

Entry Level

$19.89/hr - $28.84/hr

1+ years exp

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality care. They are seeking a Patient Service Representative and Insurance Verifier to manage patient registrations, collect and analyze demographic and insurance data, and ensure a customer-focused experience for rehabilitation patients.

CommunitiesHealth CareMedicalTherapeutics

H1B Sponsor Likely

Responsibilities

Performs patient registration functions in a courteous and professional manner according to established policies and procedures

Greets and registers patients

Collects and analyzes all required data necessary to pre-register and register patients. Interacts with patients, their representatives, employers and others in person or over the telephone, and reviews new and previously recorded information. Analyzes and electronically records data and processes transactions into the hospital computer system. Follows HIPAA, payer and other applicable regulations and standards for registration

Uses on-line physician ordering systems to retrieve and interpret physician orders/HMO authorizations for service and/or appointment schedules, enters appropriate codes into computer system. Contacts physicians or physician office staff for additional clinical information

Explains, secures and witnesses all required signatures. Completes the Medicare Secondary Payer (MSP) questionnaire when applicable

Scans insurance cards, IDs, insurance referrals and authorizations, consents, physician orders, HIPAA, Medicare Advance Beneficiary Notice and other regulatory paperwork into hospital’s document imaging system. Prepares required forms, documents and reports including labels, medical record forms, Medicare ABN and other special documents. Produces and distributes these as appropriate

Escorts patients to and from treatment areas as needed

Processes generated paperwork. Assembles and disassembles patient charts as required and prepares charts for Medical Records pick-up. Scans medical records in accordance with the guidelines set by Medical Records Department

Prepares and maintains logs and reports of various data of patient registrations

Converts to manual processes and procedures for scheduled and unscheduled computer system downtimes, organizes and maintains all data to ensure a prompt and accurate recovery

Reconciles daily cash receipts with the day’s cash activity, credit card journal report and computer cash drawer

Attends mandatory staff meetings, maintains familiarity with all memos, emails and pertinent information regarding policy and procedure updates retaining them for future reference, understands changes and incorporates them into personal routines. Communicates with Supervisor or Director any problems or questions pertaining to duties and established policies and procedures or, prior to implementation, to any revised protocols

Receives, properly responds to, or redirects telephone, electronic, and in-person inquiries from patients, their representative, payers, physicians and their staff, internal departments, and other persons and entities. Diffuses tense situations, problem solves, keeps situations from escalating, has a calming effect on all external and internal customers. Maintains confidentiality of patient’s personal health information

Performs related duties as assigned including, but not limited to, filing, assisting patients to complete the computerized rehab outcome database, sorting mail, photocopying information, replenishing supplies and organizing/cleaning/disinfecting work area before shift completion, and performing next day set-up, including appointment confirmation, pre-registrations, and chart prep

Assists and contributes to the training of new employees

Accepts and completes special assignments, projects and other duties as required or assigned under the supervision of the Supervisor, Manager, or Director

Ability to maintain flexible work schedules including weekends and multiple registration locations

Qualification

Healthcare registration experienceHealth insurancesMedical terminology knowledgeData entry skillsMicrosoft Office SuiteCustomer service skillsInterpersonal skillsVerbal communication skills

Required

High School diploma or GED required

Valid driver's license is required if the incumbent is selected to perform related duties at an off-site location

Ability to maintain flexible work schedules including weekends and multiple registration locations

Basic level of analytical ability is required in order to read and understand simple instructions, enter data into logs, charts, and records, maintain files and the like

Significant level of interpersonal and verbal communication skills are required in using tact and sensitivity to conduct interviews for the exchange of information on factual matters, understand and transmit instructions, and interact with patients, physician offices, various administrators, other hospital personnel and external contacts

Work requires the ability to walk or stand for an hour or extended periods at a time, lift or carry objects weighing more than 20 pounds, push or pull supply carts, gurneys or wheelchairs, closely examine images or reports, proofread and check documents for errors, use a keyboard to enter, retrieve or transform words or data

Preferred

Associates Degree Preferred

Minimum of one to two years of registration, scheduling, or customer service experience in a healthcare setting preferred

Knowledge of health insurances, medical terminology and anatomy preferred

Strong data entry and keyboarding skills preferred

Knowledge of Microsoft Office Suite preferred

Benefits

Premium pay for eligible employees

Career Pathways to Promote Professional Growth and Development

Various Medical, Dental, Pet and Vision options

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holiday Pay

Community Involvement Opportunities

Company

Endeavor Health

Endeavor Health is a health system helping community health and wellbeing, advancing health equity, and supporting local economic growth.

Evanston, Illinois, USA

10001+ employees

https://www.endeavorhealth.org

H1B Sponsorship

Endeavor Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)