Thermo Fisher Scientific · 2 hours ago
Field Service Engineer III - (HPLC/MS) South San Francisco
South San Francisco, CA
Full-time
Onsite
Mid Level
$43.70/hr - $65.55/hr
3+ years expThermo Fisher Scientific is a global leader in serving science, and they are seeking a Field Service Engineer III to join their Unity Lab Service organization. This role involves performing on-site installations, repairs, and maintenance of analytical equipment while ensuring effective communication with customers to provide high-quality service.
BioinformaticsBiotechnologyCloud Data ServicesConsultingHealth CareLife ScienceManagement Information SystemsOffice SuppliesPrecision Medicine
Responsibilities
Perform on-site installations, repairs, maintenance, qualifications, and validations
Customer-facing, working in conjunction with other ULS teams and Sales
Use customer management software to review service calls, handle parts inventories, and complete job tasks
Listen to the customer, review their documents, and inspect the instrument to resolve nature and scope of problem
Analyze and review inspection findings to resolve source of problem, and recommend repair, replacement, or other corrective action
Analyzes system chemistry and use instrument reports to diagnose technical or application problems
Work with specialists, engineering, customer service, and other personnel to expedite repairs and drive quick resolution
Establish and maintain a communication link between the customer and the company to help ensure that effective service is provided
Provide customer instrument familiarization instruction on the accurate use and maintenance of their instruments
Other duties may be assigned
Qualification
Required
Able to lift 40 lbs. without assistance
Adherence to all Good Manufacturing Practices (GMP) Safety Standards
Laboratory Setting
Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Perform on-site installations, repairs, maintenance, qualifications, and validations
Customer-facing, working in conjunction with other ULS teams and Sales
Use customer management software to review service calls, handle parts inventories, and complete job tasks
Listen to the customer, review their documents, and inspect the instrument to resolve nature and scope of problem
Analyze and review inspection findings to resolve source of problem, and recommend repair, replacement, or other corrective action
Analyzes system chemistry and use instrument reports to diagnose technical or application problems
Work with specialists, engineering, customer service, and other personnel to expedite repairs and drive quick resolution
Establish and maintain a communication link between the customer and the company to help ensure that effective service is provided
Provide customer instrument familiarization instruction on the accurate use and maintenance of their instruments
Must have strong interpersonal and effective communication skills
Ability to diagnose and resolve problems on mechanical, and optical instrumentation in a clinical laboratory environment
Read, interpret, and analyze component layout drawings, schematics, assembly drawings, wiring and labeling diagrams
Basic instructional abilities to provide customer familiarization instruction
Prioritize clinical customer requirements and establish realistic schedules to meet requirements
Produce clear, detailed, and concise documentation and customer reports
Work independently and as part of a group, to accomplish individual and team objectives as well as resolve routine customer concerns
Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation, and Involvement
Maintain a valid driver's license, available to travel overnight up to 50%
Provide service support to key clinical customer sites
Bachelor's degree in sciences, Engineering, Electronics, or equivalent work experience
3+ years hands-on experience servicing analytical equipment (e.g. HPLC, MS) gained either as an Engineer, application specialist or working as a Scientist in a laboratory
Ability to safely lift 50 Lbs. with assistance on occasion and carry 25-30 Lbs. continuously throughout the day
Ability to bend, squat, stretch, and reach daily in a service function
Level of Physical Requirements: Medium to Heavy work
Level of Visual Acuity: Close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus
Environmental Conditions: Risk of exposure to toxic or caustic chemicals, risk of electrical shock, moving mechanical parts, fumes, airborne particles, radiation, and vibration
Benefits
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Company
Thermo Fisher Scientific
Thermo Fisher Scientific is a biotechnology and laboratory equipment company that provides a wide range of scientific products and services.
10001+ employees
H1B Sponsorship
Thermo Fisher Scientific has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (186)
2024 (224)
2023 (233)
2022 (342)
2021 (315)
2020 (227)
Funding
Current Stage
Public CompanyTotal Funding
$15.97BKey Investors
National Grid
2025-11-24Post Ipo Debt· $2.42B
2025-09-30Post Ipo Debt· $2.5B
2023-08-07Post Ipo Debt· $2.95B
Leadership Team
Stephen Williamson
Senior Vice President and Chief Financial Officer
Daniella Cramp
Senior Vice President and President, Bioproduction Group
Recent News
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2025-12-31
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2025-12-19
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