Colorado Department of Revenue · 4 hours ago
Records Management System and Payport/TPII Administrator
Colorado, United States
Full-time
Hybrid
Senior Level
$50K/yr - $250K/yr
6+ years expThe Colorado Department of Revenue is dedicated to safeguarding lives and providing public safety services to local communities. They are seeking a Records Management System and Payport/TPII Administrator to provide ongoing system administration for their cloud-based Records Management System and serve as the point of contact for Colorado’s PayPort Program, offering technical and operational assistance to users.
Government Administration
No H1B
U.S. Citizen Only
Responsibilities
Records Management System (RMS) Administration, Maintenance, and Troubleshooting
Performs routine and recurring administrative and maintenance and troubleshooting tasks including system updates, application configuration, data object and field changes, data maintenance, system security, user or application license management, user role or permission level management, and user access management
Creates, maintains, and troubleshoots API and other system-to-system connections, automation, and externally facing portals or pages
Creates, maintains, and troubleshoots templates for items such as email distributions and generated documents like certifications, permits, and invoices as required for Division operations
Prioritizes and triages resolution of issues with RMS applications and devices used to access them raised by Division stakeholders
Remains informed of all upcoming RMS application releases, communicates their potential impact, and orchestrates change activities while ensuring minimal interruption to Division or external stakeholders
Maintains PayPort security, controls Division staff access to the system, creates and edits items, assigns a price to items, deactivates or removes items, creates and edits users (staff), resets passwords, and deactivates or removes users
Pulls audit reports from TPEII and reconciles those reports with PayPort manager reports, identifying any payments that were directed to the wrong state account and notifying EDO Accounting that the transaction needs correcting
Identifies areas where manually taken steps may be automated or stopped without disrupting operations and proposes solutions to stakeholders
Establishes and follows standard operating practices to provide consistency and ease of use for individuals working within or managing the RMS applications
Creates policies and procedures required for the continued operation of the RMS applications
Receives business requirements and modification requests based upon rules changes or Division needs and updates systems involved to meet new standards
Records Management System (RMS) Training, and Support
Offers in person, virtual, recorded, or written troubleshooting assistance and training to internal and external RMS application stakeholders
Plans and leads RMS stakeholder meetings as a subject matter expert to gather details about issues and system errors that require troubleshooting or requirements for new system functionalities, translates business terminology into technical action plans and manages plans to completion
Tailors communications about troubleshooting, training, and support to the audience receiving them, differentiating between stakeholder technical knowledge levels
Provides support as a main point of contact and coordinates with users, the Data and Analytics Unit Supervisor, CDPS staff members, Governor’s Office of Information Technology (OIT) staff members, and vendors to troubleshoot and solve complex functionality problems
Provides technical summaries to RMS stakeholders and performs root cause analysis activities as required to ensure RMS application issues are permanently resolved
Receives business requirements and modification requests based upon rules changes or Division needs and updates systems involved to meet new standards
Data Analysis & Reporting
Provides subject matter expert expertise in identifying data records, extracting them, and providing resulting metrics or other products to stakeholders as needs are shared for the continuation or improvement of Division operations
Proposes data changes that will result in better outcomes for Division stakeholders based on subject matter expertise or advisements from external partners
Position may be asked to perform other duties to meet the goals of DFPC
Qualification
Required
Six (6) years of relevant experience as a System Administrator, IT Administrator, Records Management System Administrator, Systems Analyst or other similar position
A combination of related education and/or relevant experience as a System Administrator, IT Administrator, Records Management System Administrator, Systems Analyst or other similar position equal to six (6) years
Requires successful completion of a background investigation that includes a polygraph exam, a fingerprint based criminal history search, and reference checking
Must be a Colorado resident at the time of application
Preferred
Preferred certification in the following applications: Salesforce, FormAssembly, Box, NetExam, S-Docs, and Improved Apps
Knowledge of relational databases, marketing communication platforms, data surveying forms and tools, file storage systems, document generation systems, and other records management platform capabilities shall be required
Benefits
Medical and dental options are available for permanent employees and their dependents. We also offer short and long-term disability coverage, and life insurance that includes legal resources and discounts.
Eligible employees receive Basic Life and AD&D insurance equal to their annual earnings subject to a minimum benefit of $50,000 and a maximum of $250,000. Basic Life and AD&D are provided by the State of Colorado at no cost to employees.
The State of Colorado's Wellness Program, State of Health, is a no-cost, year-long program that supports an employee’s health and wellness goals. This program offers personalized health coaching, skill groups and more. Participants can earn a $20 per month health insurance premium discount.
Through BenefitHub, State of Colorado employees have access to discounts, promotions and special programs from hundreds of retailers, restaurants, travel and entertainment venues throughout Colorado and across the country.
State contribution into a Health Savings Account when enrolled in a High Deductible Health Plan.
Eligible employees have access to medical leave under the Family Medical Leave Act (FMLA) and the State of Colorado Family and Medical Leave Insurance Program (FAMLI).
Eligibility for hybrid or other flexible work arrangements based on the nature of the role.
We offer excellent retirement benefits including mandatory PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus optional 401K and 457 plans. For information on mandatory employee salary deferral (in lieu of contribution to Social Security), visit Colorado PERA for details.
We provide generous time off including 11 paid holidays annually and accrued annual and sick leave and four annual wellness days.
The Employee Assistance Program (C-SEAP) is available in every region of the state. It is our effort to support the well-being of employees and the workplace. EAPs provide short-term counseling, referrals and resources, as well as training and organizational development services.
Tuition reimbursement and reduced college tuition at CSU Global and DeVry University.
We offer Credit Union of Colorado membership eligibility.
Company
Colorado Department of Revenue
With just under 1500 employees, the Colorado Department of Revenue oversees the Division of Motor Vehicles, the Enforcement Division, the Colorado State Lottery, and the Taxation Division.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lorri Dugan
Chief Financial Officer
Meghan Tanis
Chief Operating Officer/Deputy Executive Director
Company data provided by crunchbase