New Horizons of the Treasure Coast and Okeechobee · 22 hours ago
Outpatient Support & Data Lead
Fort Pierce,FL,US
Full-time
Onsite
Mid, Senior Level
2+ years expNew Horizons of the Treasure Coast is the largest mental health and addiction recovery provider on the Treasure Coast, serving a diverse population through various programs. The Outpatient Support & Data Lead plays a vital role in coordinating outpatient operations, mentoring staff, and transforming operational data into actionable insights to enhance patient care and service efficiency.
Health CareHospitalMental HealthPersonal HealthPrimary and Urgent Care
Responsibilities
Supervise daily front-office operations, ensuring smooth patient flow from check-in to check-out
Maintain schedules for providers, clinical staff, and support personnel
Oversee appointment scheduling, cancellations, and rescheduling to optimize provider productivity
Manage electronic health record (EHR) workflows — including documentation, data, and patient records management
Ensure all office supplies and medical inventory are adequately stocked and ordered on time
Collect, validate, and analyze operational and performance data to support decision-making and quality improvement
Prepare data reports as requested to guide workflow optimization and staffing efficiency
Use data insights to identify bottlenecks, forecast staffing needs, and recommend process improvements
Treat data integrity and accuracy as equivalent in importance to client care
Ability and willingness to travel to support other outpatient offices as needed
Mentor new hires and support continuing education for staff (HIPAA, OSHA, customer service, etc.)
Serve as a backup for administrative and front-office staff as needed to maintain smooth operations
Mentor by guiding and teaching staff to promote independence and accountability rather than completing tasks for them
Address interpersonal issues and foster a professional, positive work culture
Escalate issues to the supervisor as needed
Champion exceptional customer service by modeling professionalism, empathy, and responsiveness
Monitor patient satisfaction and service metrics, addressing concerns promptly and implementing continuous improvements
Promote clear communication between patients, clinical teams, and all other departments
Reinforce a patient-first approach, balanced with operational excellence and team support
Ensure proper security of digital records and adherence to data privacy laws
Maintain accuracy and integrity of all data systems — treating data management with the same importance as client care
Collect, validate, and organize operational data to ensure accurate reporting and meaningful insights
Use data to drive decision-making and identify opportunities for workflow or service improvement
Participate as assigned in leadership meetings to align operations with organizational goals
Assist with data-driven decision-making by maintaining accurate and timely reporting
Qualification
Required
An associate's degree or five years of experience will be considered
A minimum of two years of supervisory experience is required
Must pass Level 2 Background through DCF and AHCA Clearinghouse
Preferred
A collaborative leader who enjoys helping others grow and succeed
Strong analytical and data management skills with a keen eye for detail
Excellent communication and problem-solving abilities
Experience with EHR systems and healthcare administrative workflows
A positive attitude, adaptability, and a passion for improving processes and service quality
Benefits
Opportunities for professional development and cross-training.
Meaningful work that makes a real difference in the lives of our patients and staff.
Company
New Horizons of the Treasure Coast and Okeechobee
New Horizons of the Treasure Coast and Okeechobee is the most comprehensive mental health and substance use recovery agency in the region, with nine facilities across four counties serving 15,000 children and adults annually, regardless of their ability to pay.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase