First Citizens Bank · 4 hours ago
Program Consultant - Consumer, Wealth, and Business Digital Banking
United States
Full-time
Remote
Mid Level
$89K/yr - $118K/yr
4+ years expFirst Citizens Bank is seeking a Program Consultant within their Consumer, Wealth, and Business Digital Banking team. The Program Consultant will serve as a servant leader and coach, facilitating process improvements, managing portfolio health, and supporting Agile operations within the team.
BankingInsuranceLendingPaymentsWealth Management
Responsibilities
Document and maintain how the portfolio operates and include any approved changes into the portfolio processes
Facilitate and guide a Portfolio Leadership Cadence to capture ideas on proposed process changes
Build & Execute plans to incorporate any approved changes into the Portfolio’s Operational structure
Create reports to show the portfolio’s performance. This could include, but not limited to, Annual Portfolio Delivery, Quarterly PI Performance, Data Quality or as otherwise designated
Ensure reports are included in any of the necessary Portfolio cadences along with training any team members in their use
Partner with all roles within the Portfolio to ensure a consistent and smooth flow of work from inception to delivery
Coordinate with the Release Train Engineer on PI Planning Preparations & Event execution
Engage Product Management team to ensure:
Epic Readiness prior to PI Planning Event
Flow of work through the process is stable
Adherence to documented standards is followed
Align with EPO Project Manager on any required information
Use empirical data to drive portfolio improvements
Primary Portfolio support for Jira & Confluence
Ensures all tools used by the Portfolio match the agreed upon processes
All applicable roles are properly trained in the use of the tools
Build new capabilities within the toolset where applicable
Qualification
Required
Bachelor's Degree and 4 years of experience in Business Analysis, Process Improvement, Project Management OR High School Diploma or GED and 8 years of experience in Business Analysis, Process Improvement, Project Management
Agile/Scrum Development + Methodologies, Jira, Confluence
License, Certification, Registration: Certified Scrum Master (CSM) or Equivalent
Experience with: SAFe, Agile, Scrum, and/or Kanban methodologies
Strong Jira & Confluence experience, including: Building JQL Filters, Rich Filter Dashboards, Jira Advanced Roadmaps, Automation and Workflow Schemes
Passion for driving value to customers
Servant Leader, leading by example, and by actions
Preferred
Technology and Banking, Scrum Master
Preferred Area of Study: Information Technology, Finance, Computer Science or Similar Degree
Experience with: Quarterly Planning setup, facilitation & execution
Company
First Citizens Bank
First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more.
10001+ employees
H1B Sponsorship
First Citizens Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (102)
2024 (115)
2023 (249)
2022 (53)
2021 (12)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$33M2021-05-07Post Ipo Debt· $10M
2018-08-29Post Ipo Debt· $23M
1986-10-31IPO
Leadership Team
C
Craig Nix
Chief Financial Officer
Greg Smith
Chief Information and Operations Officer
Recent News
2025-12-22
2025-12-21
Company data provided by crunchbase