Jobs via Dice ยท 4 hours ago
Desktop Support | Help desk Support | IT Specialist
Brooklyn, NY
Full-time
Hybrid
Senior Level
7+ years expDice is the leading career destination for tech experts at every stage of their careers. Our client, System Edge (USA) L.L.C., is seeking a Desktop Support | Helpdesk Support | IT Specialist to provide L1 and L2 help desk support to end users and set up end-user workstations. The role involves supporting users with Office 365 applications and diagnosing issues with multi-function devices.
Computer Software
Responsibilities
72 months experience providing L1 and/or L2 help desk support to end users via telephone, email, in-person
60 months experience setting up end-user workstations with telephones, monitors, keyboards, mice, laptop docking station
60 months experience supporting users with Office 365 applications including Outlook, Word, Excel and PowerPoint
60 months experience diagnosing and repairing issues with HP and/or Xerox multi-function devices
60 months experience in using and also supporting users with WebEx functionality
24 months experience working with ServiceNow IT Workflows including monitoring assigned work, searching and reporting functions. Experience with NYS ITSM is preferred, but not required
36 months experience with imaging laptops
Qualification
Required
72 months experience providing L1 and/or L2 help desk support to end users via telephone, email, in-person
60 months experience setting up end-user workstations with telephones, monitors, keyboards, mice, laptop docking station
60 months experience supporting users with Office 365 applications including Outlook, Word, Excel and PowerPoint
60 months experience diagnosing and repairing issues with HP and/or Xerox multi-function devices
60 months experience in using and also supporting users with WebEx functionality
24 months experience working with ServiceNow IT Workflows including monitoring assigned work, searching and reporting functions
36 months experience with imaging laptops
Preferred
Experience with NYS ITSM
Company
Jobs via Dice
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Funding
Current Stage
Early StageCompany data provided by crunchbase