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Sweep · 7 hours ago

Customer Success Manager

New York, NY

Full-time

Hybrid

Senior Level

5+ years exp

Sweep is a fast-growing startup that provides an agentic workspace for Salesforce, simplifying complex configurations. The Customer Success Manager will own relationships with major enterprise accounts and ensure their successful integration into the Salesforce ecosystem.

Information ServicesInformation TechnologySoftware

Responsibilities

Build trusted partnerships with executive sponsors and RevOps leaders across key accounts

Lead enterprise onboarding, technical configuration, and strategic enablement plans

Deeply understand each customer’s Salesforce infrastructure, data flow, and GTM strategy

Serve as the technical liaison between customer teams and Sweep’s Product, Engineering, and Support teams

Proactively monitor account health, usage trends, and adoption metrics to drive retention and expansion

Run quarterly business reviews, identify growth opportunities, and advocate for customer needs internally

Manage and drive annual customer contract renewals, maintaining long-term customer relationships and retention

Develop scalable best practices and playbooks for enterprise success and expansion

Qualification

Salesforce knowledgeCustomer Success experienceSalesforce Administrator certificationMulti-stakeholder managementComplex integrations experienceExceptional communicationStrategic thinking