eBay · 2 hours ago
Sr Product Manager, Digital Services AI
United States
Full-time
Remote
Senior Level
$124K/yr - $208K/yr
6+ years expeBay is a global ecommerce leader that is changing the way the world shops and sells. The Senior Product Manager for Digital Services AI will define and lead the strategy for AI-powered help experiences, collaborating with design, engineering, data science, and operations to create impactful products for customers and the business.
AuctionsE-CommerceInternetMarketplaceRetail
Responsibilities
Define the product strategy, roadmap, and execution for AI Agents and composable AI platforms
Use data and experimentation to guide decisions, measure impact, and drive continuous improvement
Turn customer and business needs into clear, actionable product direction and requirements
Bring data, insights, and industry trends to inform and improve the product experience
Partner closely with design, engineering, and data science to deliver reliable, high-quality products at scale
Build alignment and strong partnerships across teams to stay focused on shared goals
Keep the customer at the center of every product decision
Qualification
Required
6+ years of product management experience, with at least 2 years in AI/ML or data-driven products
Experience applying AI to improve customer experiences and solve real customer problems (e.g., conversational AI)
Skilled at using data and insights to uncover opportunities, drive prioritization, and measure success
Technical fluency and foresight to collaborate with engineers
High ownership mindset with a bias for action and focus on creating customer and business impact
Exceptional leadership, communication, and collaboration skills across technical and non-technical teams
Experience building 0→1 products and navigating ambiguity with confidence
Preferred
Experience in customer support or self-service domains is a plus but not required
Benefits
Target bonus
Restricted stock units
Full range of medical, financial, and/or other benefits
401(k) eligibility
Various paid time off benefits, such as PTO and parental leave
Company
eBay
eBay is a global online marketplace enabling users to buy, sell, and auction new or used items across various categories.
10001+ employees
H1B Sponsorship
eBay has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (471)
2024 (883)
2023 (779)
2022 (682)
2021 (748)
2020 (766)
Funding
Current Stage
Public CompanyTotal Funding
$1.16BKey Investors
Benchmark
2022-11-07Post Ipo Debt· $1.15B
1998-09-24IPO
1998-01-01Series Unknown
Leadership Team
Jamie Iannone
Chief Executive Officer, eBay
Alex Kazim
VP, GM Global Advertising
Recent News
2025-12-31
Yahoo Finance
2025-12-30
Retail Dive
2025-12-24
Company data provided by crunchbase