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Texas Health and Human Services · 3 hours ago

Administrative Asst III

Austin, TX

Full-time

Hybrid

Mid Level

$3,349.81/mo - $3,349.81/mo

Texas Health and Human Services Commission (HHSC) is committed to creating a positive impact in the lives of fellow Texans. The Administrative Assistant III role involves providing advanced administrative support, managing application assignments, and ensuring effective customer service regarding licensing requirements.

Health Care

No H1B

Responsibilities

Performs advanced administrative support and technical program assistance at the direction of the unit managers

Responsible for the management and assignment of applications

Performs database management and entry

Performs telephone coverage via the provider licensure and certification call center

Provides basic and intermediate level instructions and information to callers

Prepares routine correspondence

Processes incoming mail and faxes and distributes or emails to appropriate staff

Coordinates meetings and scheduling on behalf of the unit manager

Provides administrative support to the unit manager

Processing mail and faxes

Preparing correspondence

Coordinating and scheduling meetings

Responsible for the management and assignment of applications

This includes, but is not limited to, assigning applications to specialists, reviewing applications with payment pending for accuracy, and ensuring workflow of applications

Ensures critical information into various systems to facility licensure

Maintains and updates application and license data in the Texas Unified Licensure Information Portal (TULIP)

Interprets and communicates licensing requirements to internal and external stakeholders, orally and in writing

Provides highly complex technical assistance and consultation regarding program requirements and resolves customer concerns

Provides rule and policy interpretation to applicants, their representatives, and the general public

Provides oral and written customer service, answers program rule and policy questions, and provides information relative to the licensure and processing

Performs other duties as assigned in order to ensure services are provided

Willingly completes other duties as assigned within time frames and minimum standards established by supervisor at the time of the assignments

Obtains supervisor clarification and assistance as needed to complete task