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Yaamava' Resort & Casino at San Manuel · 12 hours ago

Vice President, Hotel Operations Asset Management

Highland, CA

Full-time

Onsite

Director/Executive

12+ years exp

Yaamava' Resort & Casino at San Manuel is seeking a Vice President of Hotel Operations Asset Management to ensure high service excellence across all Tribal hotel assets. This role involves strategic leadership in planning, developing, and operating hotel assets to enhance guest experiences and improve revenue generation.

CasinoHospitalityResorts

Responsibilities

Together with hotel executive management team creates a memorable hospitality experience for our guests along with providing great value and ensuring guests’ satisfaction by collaborating with and developing hotel management and employees to ensure that Service Excellence is the standard

Creates and implements new innovations to enhance guest experience based on current trends as well as maintain knowledge of new and evolving technology in hotel management to ensure all hotel assets are maximizing efficiencies by conducting research, attending seminars, educational workshops, classes, and conferences

Together with the Vice President of Hospitality Asset Management, develops a business plan that will support Asset Management Committee initiatives and enhance hotel quality and service, associated costs, employee development, retention strategies, and employee productivity benchmarks. Create, develop, and recommend short and long-term hotel planning guidelines and procedures, annual operating budget, and capital budget program that are aligned with enterprise goals, analyzes hotel revenue and labor reports, making strategic adjustments as necessary to ensure maximum efficiency and profitability, as well as partnering with the Shared Values Marketing department and other external marketing resources to leverage offers and services

Work together with hotel executive management team to establish a hospitality culture with accurate and timely service to the highest level of customer satisfaction and propose innovative solutions for continual improvement for both operations and employee engagement

Work together with Vice President of Hospitality Asset Management and hotel executive management team to establish hotel asset goals, objectives, and strategic planning and provides direction, guidance, and support to ensure the successful operation of the hotel asset

Works together with hotel executive management team to maintain training and certifications applicable to the hotel team members and ensures all training, regulatory, inventory, and team member documentation is complete and up to date

Champion the importance of safety and compliance to reinforce a culture of safety and team support and creates a compliance culture within the organization by fostering an environment where hotel employees feel empowered to report potential violations and/or misconduct, ensure passing health inspections conducted by outside sources in all areas, and complies with all regulatory agency requirements to maintain required permits and/or licenses

Create an environment that motivates hotel employees to collaborate, learn, perform their best, and develop their skills as it relates to lifelong learning

Performs other duties as assigned to support the eﬃcient operation of the department

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles

Qualification

Hotel performance metricsHospitality market trendsAsset management systemsStrategic planningRenovation project managementBrand standards navigationLegal document negotiationTeam structure designMicrosoft ExcelMicrosoft WordMicrosoft PowerPointEmployee developmentLeadershipCommunication skillsIntegrityCollaborationProblem-solvingPresentation skills

Required

Bachelors degree in Finance, Accounting, Business Administration, Hospitality Management, Real Estate or related field required

Minimum of twelve (12) years of experience in hotel industry required

Minimum of ten (10) years of supervisory experience required

Deep understanding of hotel performance metrics including RevPAR, ADR, NOI, GOP margins, and guest satisfaction indices

Strong grasp of hospitality market trends, competitive dynamics, and demand drivers across geographic regions

Familiarity with asset management systems (e.g., ProfitSword, HotStats, STR, etc.) and business intelligence tools

Ability to strategically formulate and execute long-range plans that align with enterprise objectives and drive portfolio growth

Familiarity with front-of-house and back-of-house operations, revenue management, labor models, and service delivery standards

Experience managing renovation and repositioning projects, including budgeting, phasing, and brand compliance

Ability to navigate brand standards, franchise agreements, and operator relationships

Ability to interpret and negotiate hotel-related legal documents and agreements

Leads cross-functional initiatives with clarity, influence, and accountability

Cultivates strong relationships across internal departments, external partners, and stakeholders to optimize asset performance

Experience in designing and building a team structure that aligns with business objectives and scales with organizational growth

Capable of delivering clear, concise, and persuasive presentations to senior leadership and investment committees

Demonstrates unwavering integrity and discretion in managing sensitive financial and operational data

Communicates with executive presence, delivering clear, concise, and impactful reports and presentations

Highly proficient in Microsoft Excel, Word, and PowerPoint, with experience in asset management platforms and reporting tools

Driving Responsibilities: Role requires regular commuting between locations. A valid driver's license and vehicle insurance with minimum liability limits is required

Preferred

Masters degree in Finance, Accounting, Business Administration, Hospitality Management, Real Estate or related field preferred

Certified Hotel Asset Manager (CHAM), Chartered Financial Analyst (CFA), Certified Commercial Investment Member (CCIM) preferred

Company

Yaamava' Resort & Casino at San Manuel

Glassdoor3.4

Since 1986, Yaamava' Resort & Casino at San Manuel, formerly known as San Manuel Casino, has built a strong reputation as a premier and renowned casino and Southern California’s one-stop destination for entertainment and fun.

Founded in 1986

Highland, California, USA

5001-10000 employees