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Automation Technologies Inc. · 3 weeks ago

Patient Service Specialist III- Float

Pasco,WA,US

Full-time

Onsite

Mid Level

$18.81/hr - $24.33/hr

3+ years exp

Automation Technologies Inc. is dedicated to providing quality healthcare services and is seeking a Patient Service Specialist III to join their team. This role involves delivering exceptional customer service across multiple clinic sites, ensuring accurate patient registration, and assisting with various administrative tasks to support patient care.

Business Information SystemsInformation TechnologyManagement Consulting

Responsibilities

Complete all registrations in a professional, accurate, and customer–oriented manner

Obtains information from patients’ health insurance or managed care identification card

Understand and consistently demonstrate daily compliance to standardized practices and procedures in all areas of collecting, handling, and storage of cash funds tills

Answer all incoming calls appropriately, as evidenced by the Manager’s observation

Respond to calls from patients, physicians, physicians’ office staff, and peers, and uses good judgement to determine the urgency of the situation

Answer, screen, prioritize, and redirect calls for the appropriate department

Answer questions, handle routine matters, and take messages

Schedule all appointments for patients on the scheduling system and work with the manager to meet scheduling goals

Process requests for medical records from physicians, attorneys, legal agencies, insurance companies, governmental agencies, hospitals, Mass Pro, audits, and former/current patients

Review and processes record requests to determine presence and accurate completion of authorization for release of information; Contact patient, physician, or other appropriate party to secure absent/inappropriate authorization

Receive and forward faxed requests for medical information from various agencies

Process medical records requests and verify their identification and authorization

Always maintain media in all printers, which may require lifting or carrying cases of media

Have knowledge of or be quick to learn all software and hardware computerized equipment

Maintain strict confidentiality of all patient information and documentation

Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment

Work on a team toward surpassing departmental goals and objectives across multiple departments and facilities

Attend all required safety training programs and describe responsibilities related to general safety, department/service safety, and specific job-related hazards

Follow the organization’s exposure control plans and bloodborne and airborne pathogens protocol

Carry out all other duties as assigned

Qualification

Customer serviceMedical records processingInsurance verificationBilingual (English + 1)Organizational skillsTeamworkAttention to detail

Required

Minimum high school diploma or GED

Strong organizational skills to manage multiple responsibilities simultaneously across multiple departments and facilities

Completion of yearly competency trainings on customer service, UDS data, migrant and seasonal worker populations, insurance, and sliding fees programs