UPMC · 18 hours ago
Systems Analyst - Senior (IT Service Management)
Pittsburgh, PA
Full-time
Hybrid
Senior Level
5+ years expUPMC is looking for a Systems Analyst – Senior (IT Service Management) to join their team. This role will function as a subject matter expert for network infrastructure hardware lifecycle and processes, overseeing governance and controls, process improvement, and data integrity while managing Agile projects and providing user training and support.
BiotechnologyHealth CareHospitalMedical
Responsibilities
Serve as the subject matter expert for network infrastructure hardware lifecycle, including oversight of governance and controls, process improvement, and data integrity
Produce comprehensive and accurate documentation for new and moderately complex processes. Responsible for the quality and validity of produced documents
Collaborate with business operations to understand and translate requirements for use by enterprise architecture and engineering teams (network, system, and software)
Independently triage and resolve Level 2 and Level 3 support issues, including maintenance activities. Mentor junior staff in resolution
Manage Problem Management activities as needed
Lead project management efforts, delegate tasks, track milestones, and maintain project management and time tracking tools
Demonstrate proficiency in multiple system/application development life cycles (SDLC)
Uphold confidentiality and security of sensitive information at all times
Maintain high standards of data quality
Independently interact with vendors regarding technical issues and project initiatives. Serve as the escalation point for vendor-related matters
Develop training materials and conduct training sessions for end users and peers
Lead and manage process improvement initiatives. Proactively identify and implement opportunities for process enhancements
Identify and document requirements for application upgrades and implementations, create test plans, validate functionality, manage cutover plans, and coordinate efforts across platforms
Communicate clearly and effectively in writing and speech to build relationships and facilitate daily operations and projects
Collaborate with team members to complete projects and initiatives. Provide constructive feedback and embrace change by adapting approaches as needed. Mentor junior staff
Engage in continuous learning and professional development by seeking feedback, participating in training, and staying current with industry trends
Coordinate tasks and resources for system integration projects, validating testing and implementation efforts
Perform duties in alignment with organization competencies and behaviors
Carry out other related duties as assigned
Qualification
Required
Typically has 5+ years experience with modern technology and application support through education or practical experience
Hands-on experience with ITIL/IT Service Management, especially Hardware Asset Management or Configuration Management
Product owner experience, including defining vision, prioritizing enhancements, and guiding solutions from concept through implementation to deliver measurable business value
Demonstrated ability to identify opportunities and develop creative solutions to streamline and improve business processes
Highly driven and self-motivated. Ability to work independently and in a team-based environment
Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function
Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities
ServiceNow
ITAM/Hardware Asset Management
ITOM/Configuration Management
ITIL/IT Service Management
Product Owner Experience
Preferred
IT Service Management experience. Preferably in the Configuration Management and Asset Management areas
Experience with ServiceNow or other IT Service Management platforms
Familiar with Agile Development methodology
Familiarity with any of the following technologies: Network and Telecom Equipment, Cloud Computing, Data Center and Facilities Hardware
Preferred Licensure: ITIL - IT Infrastructure Library
Company
UPMC
UPMC is one of the leading nonprofit health systems in the United States. A $10 billion integrated global health enterprise headquartered
10001+ employees
H1B Sponsorship
UPMC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2023 (4)
2022 (7)
2021 (7)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
$0.46MKey Investors
Appalachian Regional Commission
2024-09-18Grant· $0.46M
Leadership Team
Leslie Davis
Chief Executive Officer
Frederick M. Hargett
Chief Financial Officer
Recent News
Business Feed
2025-11-28
Business Wire
2025-11-24
2025-11-11
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