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First Merchants Corporation · 1 hour ago

Banking Center Manager

Hammond, IN

Full-time

Onsite

Mid, Senior Level

3+ years exp

First Merchants Bank is seeking a Banking Center Manager to join their team. This role focuses on developing and implementing sales plans, coaching the team, providing managerial leadership, and overseeing the operations of the banking center.

Financial Services

Responsibilities

Oversee and inspect all operations and compliance of the banking center

Develop and implement an aggressive sales and marketing strategy to drive deposit, loan and partner referrals with new and existing client relationships

Regularly conduct outside sales calls to nurture and grow established relationships and grow market share for the banking center(s) through frequent participation in business development activities with existing business customers in the market area

Market all types of business and consumer banking functions including deposits, lending, Private Wealth, brokerage, merchant processing, treasury management, etc

Ensure banking center team and partners deliver upon Gold Standard for Service expectations

Promote an understanding of business deposit and lending products and expand relationships with new and existing clients through ongoing outside business calling activities

Open accounts and process loan applications for both consumer and business customers

Resolve customer inquiries, problems and complaints with scope of authority while proactively using service to sales techniques to provide solutions to customers for current financial needs

Create and foster a robust employee experience within the banking center

Implement effective Sales Management routines designed to coach, teach, train and inspect sales activities within the banking center(s)

Conduct weekly sales and pipeline meetings, daily huddles, touch bases with direct reports

Complete formal and informal coaching conversations monthly focusing on sales and service behavioral observation and the associated production from those behaviors

Coach bankers to the effective use of the guided conversation and associated sales tactics to expand relationships and increase share of wallet

Qualification

Sales managementBanking operationsCustomer relationship managementConsumer lendingTeam coachingNotary PublicS.A.F.E Act registrationBachelor’s degree

Required

High school diploma or equivalent (GED)

A minimum of three (3) years of sales, management, banking, or related experience including serving in a lead or supervisory capacity

This position requires S.A.F.E Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Employees hired or transferring into this position will need to meet the qualification requirements within three (3) months of hire

Obtain Notary Public designation