Box · 13 hours ago
Customer Success Manager (Public Sector)
New York, NY
Full-time
Hybrid
Mid Level
$111K/yr - $138K/yr
4+ years expBox is the leader in Intelligent Content Management, helping organizations fuel collaboration and transform business workflows with enterprise AI. The Customer Success Manager will work with Federal customers to ensure their success with Box's services, driving adoption and customer satisfaction through effective onboarding and relationship management.
Cloud ComputingEnterprise SoftwareFile SharingFlash StorageWeb Hosting
Responsibilities
Manage all post-sales activity for Box’s top enterprise customers through strong relationship-building, product knowledge, planning and execution
Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
Develop joint success plans with customers to ensure there is a plan is in place to drive adoption and high value use cases within the organization through change management
Track accounts to identify churn risk, growth opportunities and work actively on them
Partner with Sales and Professional Services to develop a plan for making Box a part of each customer’s core architecture
Work closely with Product, Engineering and Customer Support on identification and tracking of product improvement requests, troubleshooting and bugs
Qualification
Required
Bachelors degree required or equivalent experience
4+ years prior customer success, account management or consulting experience, preferably in SaaS environment
Strong data mindset - You love Tableau, SFDC reporting & Excel
Proactive team player who has fresh ideas when it comes to user adoption, churn mitigation, and account expansion
Strong communication skills and technical aptitude
Experience working for or with Federal agencies
Preferred
Familiarity with Salesforce, Tableau, Zendesk is a plus
Benefits
Healthcare benefits
Box Benefits + Perks
Company
Box
Box is an online file sharing and cloud content management service offering unlimited storage, custom branding, and administrative controls.
1001-5000 employees
H1B Sponsorship
Box has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (95)
2024 (93)
2023 (58)
2022 (100)
2021 (109)
2020 (114)
Funding
Current Stage
Public CompanyTotal Funding
$1.46BKey Investors
Kohlberg Kravis RobertsFuture FiftyGeneral Atlantic
2024-09-18Post Ipo Debt· $400M
2021-04-08Post Ipo Equity· $500M
2015-01-23IPO
Leadership Team
B
Ben Kus
Chief Technology Officer
Dylan Smith
CFO
Recent News
Business Insider
2025-12-29
2025-12-19
2025-12-17
Company data provided by crunchbase