University of Iowa · 8 hours ago
Revenue Cycle Representative (Patient Billing Services) - Self-Pay, Analytics, Revenue Cycle Counseling (SPARC) - Patient Financial Services
Iowa City, IA
Full-time
Hybrid
New Grad, Entry Level
0+ years expThe University of Iowa Health Care department of Patient Financial Services is seeking a Revenue Cycle Representative for an entry-level customer service and financial related position in the healthcare industry. The RCR will provide high-level quality customer service for patients, support financial counseling, and ensure accurate billing and reimbursement processes.
EducationHigher EducationUniversities
Responsibilities
Analyze and verify patient demographic, insurance eligibility and financial information/responsibility for accurate claim submission and reimbursement. Resolve patient billing account concerns in order to obtain appropriate reimbursement and patient satisfaction in partnership with PFS management, UI Health Care Patient Representatives and UI Health Care Clinical Teams
Provide financial counseling to patients and families to ensure they are advised of their financial obligations, with appropriate financial arrangements made according to the hospital’s financial policy
Initiate action regarding the management and adjudication of patient account billing and all other customer concerns and inquiries
Document, correct and assure the accurate information is in the patient billing system
Take payments, establish payment arrangements, counsel, and coordinate available financial assistance with patient as necessary
Verify eligibility of benefits, patient liability and non-covered exceptions; confirm all steps necessary have been taken to adjudicate claims and billing while providing outstanding customer service
Resolves statement edits to ensure correct and timely billing occurs
Contacts appropriate third-party payers in order to verify eligibility of benefits, patient liability, non-covered exceptions
Be expected to maintain a high-level of accuracy to meet productivity and quality requirements
Communicate with providers, payers, patients, internal departments, co-workers, and Coordinator’s to resolve issues
Maintain extensive knowledge and expertise based around payer regulations/policies, financial classifications, and financial assistance programs
Build and maintain solid working relationships with clinical staff, referral sources, insurance companies, medical providers and public
Qualification
Required
Bachelor's degree or equivalent combination of education and relevant experience
6 months or more of related customer service experience in a professional, financial or health care related environment
Strong attention to detail and proven ability to gather and analyze data and keep accurate records
Proficiency with computer software applications, i.e. Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) or comparable programs and an ability to quickly learn and apply new systems knowledge
Demonstrated ability to handle complex and ambiguous situations with minimal supervision
Self-motivated with initiative to seek out additional responsibilities, tasks, and projects
Effective communication skills (written and verbal), active listening skills and the ability to maintain professionalism while handling difficult situations with callers or customers
Successful history collaborating in a fast-paced team environment
Preferred
Demonstrated ability to maintain or improve established productivity and quality requirements
Familiarity with medical terminology
Knowledge of Health Insurance Portability and Accountability Act (HIPAA) laws
Knowledge of healthcare billing (healthcare revenue cycle); insurance, and/or federal and state assistance programs
Experience identifying opportunities for improvement and making recommendations and suggestions
Experience with multiple technology platforms such as Epic, Cirius ACD, and/or GE
Ability to drive results and foster accountability throughout the team and organization
Maintain current awareness of industry trends and continually strive for improvement with both technical and professional skills
Bi-lingual skills in a foreign language (Spanish and/or French highly preferred)
Company
University of Iowa
On our beautiful campus spanning the Iowa River, our faculty and staff enjoy access to an array of cultural, educational, and recreational activities.
10001+ employees
H1B Sponsorship
University of Iowa has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (289)
2024 (300)
2023 (244)
2022 (217)
2021 (201)
2020 (193)
Funding
Current Stage
Late StageTotal Funding
$2.5MKey Investors
Windgate Foundation
2022-08-17Grant· $2.5M
Leadership Team
Kurt H.
Assoc. Professor, E-MBA Business, UI College of Business; Advised 300 companies globally, CEO
Vince Nelson
President & CEO
Recent News
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