UT Southwestern Medical Center · 3 hours ago
Patient Financial Advocate
United States
Full-time
Remote
Mid Level
4+ years expUT Southwestern Medical Center is seeking a Patient Financial Advocate to manage outgoing telephone inquiries related to collections, re-billing, and insurance verification. The role requires strong customer service skills to assist patients with their billing issues and ensure prompt payment for self-pay balances.
Health CareHospitalMedical
Responsibilities
Assist in answering incoming patient/client calls to the Customer Service Department
Resolve complex account issues and escalated patient calls
Assist patients from the beginning of the issue to the end of the issue to ensure a resolution by all parties
Patient accounts assigned to this person will be their sole responsibility until completion
Contact or work directly with patients regarding their self-pay balances for payment or payment arrangements
Determine appropriate action to be taken and make independent decisions regarding adjustment and processing of open/unresolved billing issues
Work directly with appropriate clinic Billing Managers and Patient Assistance Office Managers to correct and resolve patient complaints
Perform audit of accounts to resolve discrepancies in account balances and ensure payments are in accordance with the respective contract, appropriate discounts or applicable write-offs
Contact the departments when there are issues regarding the patient's coding or service
Contact the patient's insurance company if there are any issues regarding benefits
Contact the Follow Up department if there is a question regarding a denial or if an appeal is needed
Contact the collection agencies if an account needs to be recalled from the agency or if there is any issue regarding payments
Contact the Self-Pay or Insurance Posting Team(s) if there is any issue with posting
Contact the Refund Team to ensure the patient and/or insurance refund is completed and sent out
Work closely with Management to help identify and report trends pertaining to the Customer Service Work Queues. Make recommendations regarding workflows and procedures
Stay abreast of the latest developments and trends in medical billing, customer service and collections. Attend seminars, webinars, and workshops and actively participates in Occupational Training and Development and Compliance educational activities
Maintain knowledge of all university applicable rules, regulations, policies, guidelines that impact Billing Operations; seeks advice and guidance as necessary to ensure proper understanding of job functions
Identify ways to improve work processes and provide recommendations for new or revised procedures, to enhance the collection and customer service process; implements and monitors results as appropriate in support of the overall goals of the department
Duties performed may include one or more of the following core functions: (a) Directly interacting with or caring for patients; (b) Directly interacting with or caring for human-subjects research participants; (c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or (d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records
Perform other duties as assigned
Qualification
Required
High School Diploma Or equivalent
4 years Directly related experience in medical billing environment
2 years Customer service experience in evaluating customer billing inquiries
Work requires demonstrating the ability to handle escalated or complex customer inquiries
Work requires must be professional in appearance and adhere to the department's policies and procedures
Work requires strong customer service and organizational skills
Work requires strong oral and written communication skills, including the use of medical terminology
Work requires to be able to handle stressful situations including discussing outstanding balances with patients and taking the appropriate action
Preferred
Associate's degree or two years of college
Company
UT Southwestern Medical Center
UT Southwestern Medical Center offers clinical care, education, and scientific research.
10001+ employees
H1B Sponsorship
UT Southwestern Medical Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (255)
2024 (244)
2023 (274)
2022 (278)
2021 (213)
2020 (179)
Funding
Current Stage
Late StageTotal Funding
$22MKey Investors
The Dallas FoundationPatient-Centered Outcomes Research Institute
2023-06-20Grant
2023-04-20Grant· $4M
2023-03-28Grant· $18M
Leadership Team
Chris Rubio
Interim Chief Executive Officer, Clements University Hospital
Dennis Pfeifer
AVP & CTO University Health System
Recent News
2025-12-26
Medical Xpress - latest medical and health news stories
2025-12-24
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