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The Container Store · 6 hours ago

Trade Program Manager

Coppell, TX

Full-time

Hybrid

Mid Level

The Container Store is the leading specialty retailer of storage and organization products in the United States. They are seeking a Trade Program Manager to drive customer experience and sales through their Trade program, partnering with various teams to execute and promote the program effectively.

Customer ServiceDeliveryFurnitureHome DecorOffice SuppliesRetail

No H1B

Responsibilities

Evaluates and refreshes Trade Program initiatives to maintain relevance and engagement, including the Trade administration portal and application process, and reporting metrics

Supports the Trade program, including external communication, and internal communication and supports company initiatives and selling strategies

Facilitates store education on program offerings, and partners on collaboration and leverage across areas to drive leads, sales, and customer experience

Responsible for Trade program membership roster, application and approval process, and email opt-outs; ensures team responds to all inquiries and questions within the required time limit

Responsible for Trade Program administrative duties including Tax-Exempt enrollment and Designer and Trade program sale reconciliations

Supports Design Specialists with Design, feedback, and suggestions to assist with being relevant to the Trade Industry

Actively participates in professional organizations and events as requested

Gathers, reports, and communicates customer and partner feedback on service, program benefits, and customer experience; addresses any customer or partner complaints

Maintains current knowledge of The Container Store business, brands, and product offerings, as well as industry and competitor trends and updates

Maintains knowledge of and ensures compliance with company policies and procedures

Consistently arrive promptly to work the assigned schedule

Maintain discretion related to all confidential/sensitive company and customer or partner information

Perform other tasks and duties, as required

Qualification

Custom Closet Industry ExperienceSalesforce ExperienceReporting SkillsTime ManagementOrganizational SkillsCommunication SkillsAttention to DetailRelationship BuildingFlexibilityProblem Solving

Required

College degree required

Demonstrated aptitude for building and maintaining effective relationships

Attention to detail and excellent reporting and documentation skills

Strong time management and organizational skills with the ability to successfully manage multiple projects at once

Ability to travel up to 10% based on the business needs

Strong computer skills: proficiency in Outlook, Excel, Word, and PowerPoint

Ability to work effectively and efficiently from a remote location based on the Company Telecommuting Policy

Position can be based in Dallas Ft. Worth metroplex or work remotely but must be available to attend meetings as needed in the corporate office located in Coppell, TX

Ability to work in a constant state of alertness and a safe manner

Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs

Knowledge of industry business and passion for following trends in the industry

Ability to communicate clearly and effectively in a professional manner, both orally and in writing, at all levels within and outside the organization

Ability to quickly separate the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week

Flexible, with a positive attitude and passion for knowledge

Possesses focused attention to detail while working quickly and accurately under pressure

Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information

Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team-focused and life-changing

Preferred

Experience in the Custom Closet and Storage industry and/or working with design professionals is highly desired

Salesforce systems experience a plus

Benefits

Competitive health, dental, and vision plans to keep you and your loved ones well.

401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.

Unique "1equals3" website for easy access to your benefits information and company updates.

We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.

Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).

Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.

Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.

Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).

Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.