Cennox · 8 hours ago
Service Logistics Coordinator
United States
Full-time
Remote
Entry, Mid Level
2+ years expCennox is a company focused on efficient service logistics, and they are seeking a Service Logistics Coordinator to support core return compliance and material tracking. The role involves managing return activities, coordinating shipments, and maintaining databases to ensure smooth logistics operations.
LogisticsSupply Chain Management
Responsibilities
Monitor and manage all core return activity from field technicians, ensuring accurate documentation and on-time return compliance
Schedule and coordinate inbound and outbound shipments/receipts between field, depot, and repair vendors to maintain material flow efficiency
Maintain and update Oracle Fusion or internal databases with Receipts, RMA, tracking, and refurb status details
Assist in scheduling and tracking refurbished materials, ensuring alignment with repair vendors and internal inventory needs
Serve as a primary logistics contact for field service teams, resolving part return discrepancies and assisting with RMA, Core Returns, Excess, etc. creation
Prepare and maintain reports for return rates, turnaround times, and exceptions for management review
Communicate with logistics partners and refurb vendors to confirm receipt, condition, and disposition of returned materials
Ensure adherence to established logistics processes, safety standards, and audit requirements for serialized material
Recommend process improvements to enhance tracking accuracy, return visibility, and core recovery performance
Assist the Service Logistics Manager with data collection, KPI tracking, and other initiatives supporting cost savings and operational goals
Monitor and support all aspects of technician inventory administration, including receipts, usage, returns, tech-to-tech transfers, and inventory counts to ensure accuracy and accountability across the field network
All other duties as assigned
Qualification
Required
2+ years in logistics, inventory, or operations coordination
Problem Solving – will need to promptly identify and resolve problems by gathering and analyzing information skillfully, developing alternative solutions, working well with others to implement solutions, and using reason while dealing with emotional topics
Customer Service – will need to manage difficult or emotional vendor situations, respond promptly to customer needs, solicit feedback from the customer, respond and request assistance when asked or needed, and meet commitments made to customers
Oral Communication – will need to speak clearly and persuasively in a positive manner, even in adverse situations, and listen and ask for clarification when needed
Teamwork – will contribute to building a positive team spirit
Attendance/Punctuality – will be at work and on time to work consistently and ensure work duties are covered when absent
Ability to sit and stay focused for long periods of time
Vision correctable to 20/20
Finger dexterity for keyboarding and computer usage
Preferred
Associate or bachelor's Degree
Company
Cennox
Cennox help the world’s leading brands to execute and deliver their complex change programs across technology, security and facility transformation.
1001-5000 employees
H1B Sponsorship
Cennox has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
York Capital ManagementBusiness Growth Fund
2021-06-02Private Equity
2017-08-04Series Unknown
Leadership Team
Nick Cockett
Group Chief Operating Officer
Clive Nation
Group Chief Executive
Recent News
Company data provided by crunchbase