PowerSchool ยท 9 hours ago
Principal Solution Architect (Dallas/Plano)
United States
Full-time
Remote
Lead/Staff
$152K/yr - $209K/yr
15+ years expPowerSchool is a global leader in cloud-based software for K-12 education, dedicated to powering personalized education for students. They are seeking a Principal Salesforce Solution Architect to lead the design and architecture of complex Salesforce solutions, primarily focusing on Service Cloud implementations, while mentoring junior team members and collaborating with business stakeholders.
E-learning
Responsibilities
Work closely and collaboratively with business stakeholders and analysts to understand business requirements
Lead the design and architecture of complex Salesforce solutions across multiple clouds, with primary focus on Service Cloud implementations and optimizations
Collaborate with executive leadership, business stakeholders, and technical teams to translate business requirements into scalable technical solutions
Develop comprehensive solution architecture documentation, including technical specifications, integration patterns, and deployment strategies
Design and oversee implementation of telephony integrations including CTI, voice routing, and omnichannel customer service solutions
Mentor and provide technical guidance to junior solution architects, developers, and quality assurance engineers
Conduct technical reviews and provide architectural oversight for multiple concurrent projects and initiatives
Evaluate and recommend third-party applications, integrations, and platform extensions to enhance business capabilities
Lead technical discovery sessions and requirements gathering workshops with business users and stakeholders
Serve as subject matter expert for Service Cloud capabilities including case management, knowledge management, field service, and customer portals
Qualification
Required
Minimum of 15+ years of proven experience as a Salesforce Solution Architect or Senior Technical Consultant with extensive Service Cloud implementation experience
Bachelor's degree in computer science, information technology, engineering, or related field. Master's degree preferred. Equivalent work experience will be considered
Outstanding business acumen with demonstrated ability to understand complex business processes and translate them into technical solutions
Deep expertise in Service Cloud functionality including case management, knowledge base, omnichannel routing, and customer community portals
Proven experience with telephony integrations, CTI implementations, and contact center technologies (Amazon Connect, Talkdesk, Genesys, Five9, or similar platforms preferred)
Strong understanding of Salesforce platform architecture, security model, and integration patterns including REST/SOAP APIs, middleware, and event-driven architectures
Hands-on experience with Apex, Lightning Web Components, Flow, and declarative development tools
Leadership experience with demonstrated ability to influence and drive consensus across multiple stakeholder groups
Preferred
Experience with data migration strategies, ETL processes, and large-scale data management initiatives
Experience with agile development methodologies and DevOps practices including CI/CD pipelines
Strong project management capabilities with experience managing multiple concurrent initiatives
Salesforce certifications required: System Architect, Application Architect, and Service Cloud Consultant
Additional certifications such as Data Architect or Integration Architect strongly preferred
Experience with Data Cloud, Agentic AI and Security Best Practices
Experience with enterprise integration platforms (MuleSoft, Boomi, Informatica) is advantageous
Proven ability to work in fast-paced, dynamic environments with shifting priorities and tight deadlines
Exceptional written and verbal communication skills with experience presenting to executive audiences
Strong analytical and problem-solving abilities with attention to detail
Ability to travel for client meetings, implementations, and training as needed
Benefits
Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
Flexible Spending Accounts and Health Savings Accounts
Short-Term Disability and Long-Term Disability
Comprehensive 401(k) plan
Generous Parental Leave
Unrestricted paid time off (known as Discretionary Time Off - DTO)
Wellness Program, including ClassPass & Employee Assistance Program
Tuition Reimbursement
Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage
Company
PowerSchool
PowerSchool is a leading provider of cloud-based software for K-12 education in North America.
1001-5000 employees
H1B Sponsorship
PowerSchool has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (8)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Hardeep Gulati
Chief Executive Officer
Rajendra (Rajen) Datta
Chief of Staff to CEO
Company data provided by crunchbase