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General Electric Credit Union · 4 hours ago

Member Communication Representative

Cincinnati, OH

Full-time

Onsite

New Grad, Entry Level

0+ years exp

General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati. The Member Communication Representative serves as the primary point of contact for members, handling inquiries and transactions via inbound emails and chats while maintaining high levels of member satisfaction.

Financial ServicesLegalNon ProfitReal Estate

Responsibilities

Respond to member emails and chats by preparing personalized and professional written responses, striving for first contact resolution in a timely and efficient manner

Resolve issues and assist members with inquiries including, but not limited to:

General account questions

Online banking support

Credit and debit card inquiries

Transactions including loan payments and internal transfers

Educate and assist members with other credit union products and services

Recommend products and services to enhance members’ financial lives

Collaborate with internal team members and utilize provided resources to resolve member inquiries and issues

Convey member feedback through appropriate channels to be evaluated and addressed