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City of Richmond, Virginia · 16 hours ago

Management Analyst - Office of Equitable Transit and Mobility

Richmond, VA

Full-time

Onsite

Entry, Mid Level

2+ years exp

The City of Richmond is committed to nurturing talent and fostering growth opportunities within its workforce. They are seeking a Management Analyst to perform complex administrative, technical, and project management duties in support of the Deputy Director of Public Works.

Government Administration

Responsibilities

Providing comprehensive customer service and delivering accurate, prompt, and courteous assistance on policies, guidelines, and standard practices to internal and external customers, verbally and in writing

Facilitating special projects to include the execution and management of the projects

Performing general office operations to include budgeting, accounts payable and operating task as assigned

Researching, analyzing, and writing reports

Providing support for innovation and continuous improvement teams

Providing Main Street Station events support, including evenings and weekends

Providing venue sales and promotion support

Providing facility maintenance support

Other duties as assigned

Qualification

Data analysisCustomer serviceProject managementMicrosoft Office SuiteWritten communicationOral communicationTeamworkProblem solving

Required

Bachelor's degree in business/public administration or field related to assignment

Two years of paraprofessional experience in area related to assignment, such as assisting with program or project administration and management analysis

An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

Knowledge of computer programs including Microsoft Office Suite

Knowledge of electronic databases and related software applications in area of focus

Knowledge of English language, including strong oral and written communications skills

Knowledge of ordinances, government regulations, agency rules, and the legislative process

Knowledge of principles for providing customer service, including meeting quality standard for services and customer satisfaction

Knowledge of strong research practices and procedures

Knowledge of background in the events or venue management industry

Skills in analyzing and aggregating data for complex issues

Skills in analyzing and interpreting manuals and operating procedures

Skills in communicating with various internal and external departments

Skills in communicating results of analyses and recommendations professionally and effectively with senior management and peers

Skills in drafting and revising documents

Skills in managing program in focus area

Skills in performing various administrative and clerical procedures such as managing files and records, designing forms, and other office procedures and terminology

Skills in serving as department liaison

Skills in supporting various activities in area of focus

Skills in oral and written communication

Abilities to adapt

Abilities to analyze information

Abilities to make decisions

Abilities to multi-task

Abilities to problem solve

Abilities to work in teams

Abilities to manage multiple priorities and deadlines