Northwestern Medicine · 15 hours ago
Patient Service Representative-Multi Specialty Full Time Days
Lake Forest, IL
Full-time
Onsite
New Grad, Entry Level
0+ years expNorthwestern Medicine is a leader in the healthcare industry focused on patient-first interactions. The Patient Service Representative will support the service area by checking patients in and out of appointments while demonstrating exemplary customer service.
Emergency MedicineHealth CareHospitalMedicalNutritionRehabilitation
Responsibilities
Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit
Completes check-in/out functions as directed
Confirms and updates patient identification and demographic/insurance information
Completes patient registration as needed
Obtains patient consents/authorizations
Collects co-payments, past due balances and point of service payments
Posts payments, process billing information and perform “end of day” cash drawer closing
Keeps waiting area clean and comfortable
Informs patients of any delays or changes in appointment status
Schedules appointments as necessary
For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments
May perform other duties as assigned
Qualification
Required
High school diploma or GED equivalent
Zero (0) to two (2) years experience in a customer service position
Preferred
Bachelor's degree
Previous experience in a healthcare setting
Working knowledge of medical terminology
Bilingual
Benefits
Tuition reimbursement
Loan forgiveness
401(k) matching
Lifecycle benefits
Company
Northwestern Medicine
Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine around a strategic vision to transform the future of health care.
10001+ employees
H1B Sponsorship
Northwestern Medicine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (52)
2024 (66)
2023 (70)
2022 (78)
2021 (35)
2020 (39)
Funding
Current Stage
Late StageTotal Funding
$25M2018-06-26Grant· $25M
Leadership Team
Howard Chrisman, MD
President and CEO
John A. Orsini, CPA
Senior Vice President and Chief Financial Officer
Recent News
Near North Health
2025-12-01
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2025-11-18
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