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Equity Bank · 3 hours ago

Video Teller, (ITM Teller)

Wichita, KS

Full-time

Onsite

Entry Level

1+ years exp

Equity Bank is a full-service community bank based in Wichita, Kansas, seeking a Video Teller Manager. The role involves delivering superior customer service, performing financial transactions, and ensuring compliance with applicable laws while working collaboratively with other departments.

BankingFinanceFinancial Services

Responsibilities

Deliver Superior Customer Service and Customer Experience

Demonstrate excellent customer service skills with both external and internal clients

Promptly accept calls and video sessions and create a welcoming, engaging, professional environment for each customer encounter

Respond to routine customer inquiries and requests received via email, secure messages and chat. Transition service

Opportunities into referral or sales interactions

Be able to effectively communicate and be understood by customers and partner departments

Work jointly with other departments to provide an enhanced customer experience

Will train and mentor new representatives

Accurately Perform Financial Transactions & Functions

Accurately process financial transactions including but not limited to transfers, refunds within approved limits, and other internal bank transactions

Minimize risk related to negotiable instruments, documents of identification, transaction authority, and funds availability

Evaluate documents presented by the customer for authenticity

Demonstrate operational soundness to minimize risk exposure or loss and maintain quality production

Adhere to bank and/or retail operating procedures and protocols, including but not limited to transaction limits for both cash out and checks

Be able to apply critical thinking to find effective solutions and resolve customer concerns

Refer or Sell Bank Products and Services

Proactively match bank deposit and loan products, as well as all services, to customer needs. Sell, open, or refer new accounts, credit applications and new services

Expand existing customer relationships

Market bank products and services

Proactively make referrals to other business lines that result in additional revenue to the bank

Demonstrate Compliance with Applicable Laws and Regulations

Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies and procedures

Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate or applicable for this position

Actively work with customers to understand each customer’s normal account activity, as appropriate for this position

Complete periodic compliance training

Perform Other Duties As Assigned Or Required

Qualification

Customer ServiceVideo CommunicationFinancial TransactionsComputer ProficiencyAttention to DetailAnalytical SkillsBilingualInterpersonal SkillsOrganizational SkillsTeam Collaboration