City of Decatur · 6 hours ago
Revenue Officer
Decatur, GA
Full-time
Onsite
Entry Level
$44K/yr - $45K/yr
1+ years expThe City of Decatur is seeking a Revenue Officer to provide accurate information regarding property taxes and other city-related fees. This role will be responsible for collecting and posting taxes, assisting citizens with inquiries, and ensuring effective communication within the Revenue Division.
GovernmentNon ProfitReal Estate
Responsibilities
Serves as the first point of communication for citizens who call the City’s main telephone number
Provides information regarding the work of the Revenue division as well as general information on the City of Decatur
Directs callers to the proper city departments as necessary to fulfill their customer service needs
Works with senior residents to explain and publicize eligible homestead exemptions
Prepares and bills business and residential property taxes, sanitation service fees, business licenses, and stormwater fees
Collaborates with other members of the Revenue division to improve performance measures and process over 7500 tax bills on a bi-annual basis in an accurate and timely manner
Prepares tax bills and invoices, processes deposits for payments received, and posts payments to property tax accounts
Issues tax refunds for over-payment, posts changes to property assessments, and processes homestead exemptions
Assists team members in the Revenue Division to provide accurate and helpful information regarding property taxes, occupational taxes, business license applications, and sanitation and stormwater bills to the Decatur community
Works with the Sanitation Department to ensure accurate billing of commercial accounts
Collaborates with the City Clerk’s office to avoid financial errors and achieve continuous improvement of financial operations City-wide
Participates in cross-training efforts to ensure the Revenue division sustains efficient delivery of services
Participates in both department and division staff meetings
Works with the Downtown Development Authority to provide information about licensed businesses upon request
Works with the Administrative Services team to provide high-quality services to City staff and community members
Communicates with property owners regarding delinquent accounts, initiates collection of delinquent taxes, authorizes tax repayment plans, applies penalties and interest, visits business locations to verify current occupational tax certificates, and files liens in DeKalb County courthouse as necessary
Attends public meetings to improve community knowledge of billing for taxes and other City services
Applies knowledge of the City’s occupational tax ordinance and property tax code in administering the City’s tax collection procedures
Performs research on tax administration and recommends changes to the City’s ordinances as needed
Picks up, delivers, and sorts all City mail
Sends and sorts faxes
Assists taxpayers, lenders, and tax services in the use of our website
Manages the mailroom for the Revenue Division by ensuring proper use and working order of postage machine and other mailroom equipment
Maintains an adequate inventory of mailroom supplies
Performs all other duties as needed or assigned
Qualification
Required
Associate's degree in a related field
Minimum of one (1) year of work experience in a related field, an equivalent combination of education and experience
Possess, or have the ability to obtain a valid State of Georgia driver's license (Class C) with a satisfactory motor vehicle record (MVR)
Must be able to drive and operate assigned vehicles and equipment safely and efficiently
Must be able to sit and stand for varying periods of time
Must be able to see, hear, speak, write, and operate office equipment such as phones, computers, fax machines, copy machines, etc
Must be able to lift, push, pull, or carry up to 25lbs
Must have good verbal communication skills, pleasant phone voice, attention to detail, high accuracy, skill in operating a personal computer, 10-digit calculator, and other office equipment
Ability to use computer software such as Microsoft Office suite, understand and carry out moderately difficult written and oral instructions for operation of tax billing software
Must perform basic math such as multiplication, addition, subtraction, and division quickly and accurately
Preferred
Bachelor's degree preferred
A minimum of two (2) years of face-to-face customer service experience is highly desired
Company
City of Decatur
The city of Decatur is a walkable, welcoming four square miles of neighborhoods, schools, places of worship and commerce just six miles east of Atlanta.
201-500 employees
Funding
Current Stage
Growth StageRecent News
2025-09-12
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