Standard Chartered · 12 hours ago
Client Service Manager
New York, United States
Full-time
Hybrid
Mid, Senior Level
$104K/yr - $130K/yr
5+ years expStandard Chartered is an international bank that supports client business across Asia, the Middle East, and Africa by providing Cash Management and Trade services. The Client Service Manager in Transaction Banking is responsible for managing relationships with complex International Corporate clients and ensuring effective service delivery to drive business growth.
BankingFinanceFinancial Services
Responsibilities
Collaborates with Sales and Relationship partners through RFP / RFI process as Service Specialist
Support the business by developing strong client relationships throughout the implementation cycle and help to identify additional cross sell opportunities
Responsible for revenue realization, retention, and growth
Revenue tracking and monitoring through reports
Recognizing cross sell opportunities
Active engagement to incorporate key stakeholders for incremental product offering
Trusted advisor of the client to develop the relationship for both current and future needs
Develop client relationship to improve current internal/external processes creating efficiencies e.g. manual to electronic
Project manager of key client change initiatives (with client or within SCB); chair calls, manage plans and roadmaps
Perform country ‘deep dives’. Understand market environment and current activity to; improve existing business, add on to what we have, utilise market changes for the advantage of the client and SCB
Maintain an in-depth understanding of the clients’ business model
Have full understanding of how the client operating model sets up e.g. GTC, RTC, SSC, IHB, Payment hubs, centralized functions, Local footprint coverage
Maintain Client intelligence; account structures, IODs, Liquidity, Products, S2B / H2H profiles, volume data
Qualification
Required
5 years of Financial Services Industry experience or Similar work experience
Excellent communication to manage discussions at all levels
Problem-solver with excellent attention to detail
Comprehensive Cash management products knowledge such as (FX, Payments, Liquidity mgmt., API)
In-depth and broad technical understanding of end-to-end client and trade life cycles in cash management space
Experience in leading critical transactional Support by facilitating resolution for complex transactions related issues and exception handling
Strong Experience in collaborating effectively with regional /global stakeholders across functions to come up with sustainable client centric solutions to resolve escalated issues or complaints
Experience in global stakeholder management
Ability to collaborate as a team and contribute effectively to proactive service initiatives locally such as Client Service Plans in a coordinated fashion with RMs and Global Account Managers
Preferred
Masters in Finance preferred
Benefits
Best in class 401k plan with up to 8% employer match
Robust medical plan coverage with employer funded Health Savings Accounts
Inclusive family building benefits
Flexible/hybrid working arrangements
Core bank funding for retirement savings
Medical and life insurance
Flexible and voluntary benefits available in some locations
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days)
Minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform
Development courses for resilience and other human skills
Global Employee Assistance Programme
Sick leave
Mental health first-aiders
Self-help toolkits
A continuous learning culture to support your growth
Opportunities to reskill and upskill
Access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation
Company
Standard Chartered
We are a leading international banking group, with a presence in 54 of the world’s most dynamic markets.
10001+ employees
H1B Sponsorship
Standard Chartered has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (34)
2023 (25)
2022 (29)
2021 (28)
2020 (46)
Funding
Current Stage
Public CompanyTotal Funding
$59.75M2023-07-14Acquired
2018-10-01Post Ipo Debt· $43.5M
2016-08-01Post Ipo Debt· $16.25M
Leadership Team
Dalu Ajene
Chief Executive Officer
Jean Lu
CEO China and Executive Vice Chair of the China Board
Recent News
2025-12-31
The Fintech Times
2025-12-30
2025-12-30
Company data provided by crunchbase