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Randolph Brooks Federal Credit Union · 9 hours ago

Contact Center Representative: Consumer Lending

San Antonio, TX

Full-time

Hybrid

New Grad, Entry Level

0+ years exp

Randolph-Brooks Federal Credit Union is seeking a Consumer Lending Representative to assist members and prospective members with consumer loans primarily through inbound channels. This role involves providing exceptional service, processing loan applications, and building relationships to enhance members' financial well-being.

BankingFinancial Services

Responsibilities

Fulfill member and prospective member loan applications and inquiries and finalize/fund various types of consumer lending loans

Provide enthusiastic, professional, quality, prompt and courteous service to members and others as appropriate

Discuss and recommend products and services to meet the needs of the member and the mission of RBFCU

Process paperwork, and collect fees required to complete title work

Inform members of loan decisions and provide information for ancillary loan products

Maintain current working knowledge of RBFCU policies and procedures and regulatory laws

Include appropriate people in decision-making process and make timely and informed decisions

Accept responsibility, follow through on commitment, and react well under pressure

Strive to meet or exceed department standards

All other duties as assigned (Note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice)

Qualification

Consumer lending experienceBilingual (English/Spanish)Customer service experienceMicrosoft applicationsOrganizational skillsTime management skillsInterpersonal skillsTeamwork

Required

High School Diploma or G.E.D

A minimum of 9 months financial institution experience or 2 years customer service experience

Must be proficient in utilizing PC, software, Microsoft applications, and other office equipment (type 25 words per minute and 10 key by touch)

Possess excellent organizational, time management, and interpersonal skills

Ability and desire to work well in a team environment and develop strong working relationships with external parties

Must be able to work a flexible Monday-Saturday schedule (Hours of operation: Monday - Friday 8:00 a.m. - 6:00 p.m. and Saturday 8:30 a.m. - 4:00 p.m.)