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First Interstate · 5 hours ago

Teller III

Rapid City, SD

Full-time

Onsite

Entry, Mid Level

1+ years exp

First Interstate is a financial institution committed to providing excellent service to its customers. The Teller III will be responsible for daily teller transactions and delivering outstanding customer service while developing client relationships and recognizing referral opportunities.

BankingCredit CardsFinancial ServicesWealth Management

Responsibilities

Provides customer account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, recording night and mail deposits, and selling cashier's checks, traveler's checks and savings bonds

Answers customer's questions in person and/or on the telephone

Records customer account transactions by logging cashier checks, travelers' checks, and other special services; prepare currency transaction reports

Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customer needs, and directing customers to a branch representative

Completes special customer requests by closing accounts, taking orders for checks, opening and closing Christmas and vacation clubs, exchanging foreign currencies, and providing special statements, copies, and referrals

Completes safe-deposit box procedures

Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins, reconciling loan coupons and other transactions, turning in excess cash and mutilated currency to Teller Group Leader, and maintaining supply of cash and currency

Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other teller currency, and assisting in certification of proof

Maintains customer confidence and protects bank operations by keeping information confidential and cautioning others regarding potential breaches

Improves teller job knowledge by attending training sessions

Contributes to customer service and bank success by welcoming related, different, and new requests to include helping others accomplish job results

Participate in all dual control functions

Processes expected number of teller transactions or more daily using our current teller platforms; transactions include processing deposits, loan payments, mortgage payments, credit card payments, escrow payment, cash advances, check cashing, official check purchases, proof transactions, and the buying or selling of foreign currency

Utilizes 360View to process activities, incidents, and referrals to business partners and all other lines of business

Recognizes the need to place holds according to Reg CC and bank policies, and adhering to all proper check and cash handling standards

Mentors Teller I and II employees