River City Casino & Hotel · 5 hours ago
Overnight Front Desk Clerk
St Louis, MO
Full-time
Onsite
Entry, Mid Level
$17/hr - $17/hr
2+ years expRiver City Casino & Hotel is a leader in the entertainment industry, seeking an Overnight Front Desk Clerk to manage overnight operations. The role involves overseeing front desk activities, providing guest services, and ensuring team members are trained to meet company standards.
Casino
Responsibilities
Adheres to all departmental and property policies and procedures regarding guest service standards
Responsible for Front Desk operations overnight, including overseeing Front Desk Agents, Telecommunications, and Bell staff in the performance of their duties
Provides direction and support for all team members in order to achieve departmental goals and objectives
Ensures all Front Desk team members receive proper training with emphasis on detail, in order to provide service levels consistent with company standards
Oversees customer check-in/check-out
Conducts all cash handling in accordance with established policy and monitors variances daily
Monitors telephone communication via call monitoring system
Authorized to verify pre-approved room comping levels and authorized to correct information as necessary
Processes discrepancy reports, rate variations, and Credit reports
Works with Housekeeping and Casino Marketing to ensure timely guest check-in and maximum occupancy
Coordinates ViP arrivals and ensures all arrangements have been confirmed prior to arrival
Ensures all eligible card holders are pre-registered, and room is checked prior to arrival
Monitors volume to ensure fast, friendly, and efficient service
Ensures that guest problems/complaints are managed in an effective, courteous manner
Performs the night Audit for date roll
Maintains knowledge of hotel, community, and special events in order to accurately provide guests with needed information
Performs duties of Front Desk Agents and other Front Desk and Services team members as needed
Performs all other related and compatible duties as assigned
Maintains strict confidentiality in all company matters
Qualification
Required
High School Diploma or equivalent preferred; college degree preferred
Two (2) years of experience in Hospitality industry in a supervisory capacity required
Knowledge of casino/hotel industry strongly preferred
Must have excellent customer service and interpersonal skills
Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.)
Ability to maintain a high level of confidentiality and professionalism
Must have excellent written and verbal communication skills; must be fluent and literate in English
Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues
Must have strong organizational and time management skills
Ability to work collaboratively and communicate effectively with team members at all levels of the organization
Must be able to work a flexible schedule including overnight, weekends, holidays, and fluctuating days off
Benefits
Day 1 medical, dental, & vision benefits!
Uber benefit for nearby metro stops.
Recognition programs with cash rewards, gift cards, & more.
Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.
Company
River City Casino & Hotel
River City Casino & Hotel is a luxury hotel with nearly 2,000 slots & more than 50 table games and restaurants serving the finest cuisine.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jessica Walker, SHRM-CP
HR Business Partner
Company data provided by crunchbase