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Redwood Credit Union · 7 hours ago

VP of Enterprise Fraud

Napa, CA

Full-time

Onsite

Senior Level, Lead/Staff

$174K/yr - $205K/yr

10+ years exp

Redwood Credit Union is seeking a dynamic and strategic leader to serve as Vice President of Enterprise Fraud. This role is responsible for strategically planning, directing, and reporting on enterprise fraud and mitigation programs, including managing fraud systems and investigations to prevent financial losses.

Finance

Growth Opportunities

No H1B

Hiring Manager

Catherine Tapia

Responsibilities

Assist senior management with research and advice on the impact of new loss mitigation programs/strategies from an enterprise risk and fraud mindset

Serve as a member of the Leadership team providing leadership and direction for RCU

Ensure effective interface between Enterprise Fraud and other departments and assist with the coordination and completion of projects to ensure policies, programs, objectives and goals are communicated and met

Attend and actively participate in All Team, Leadership Team, and strategic and operational planning meetings, etc

Represent Redwood Credit Union with outside entities such as examiners, auditors, legal counsel, vendors, and other support companies or third parties

Provide support to the SVP/Payments including planning and drafting monthly meeting agendas, annual calendars, reports, meeting binder preparation and maintenance, and records retention

Monitor and report on all loss mitigation activities throughout the organization and lines of business

Translate Redwood Credit Union strategic business plans into enterprise fraud operation and mitigation department strategies and operational plans

Participate in the development of the Credit Union's policies, plans and programs as a member of the Leadership Team

Develop and implement plans and policies to attain goals and objectives, measure progress and implement adjustments as appropriate

Prepare short-term and long- term goals and objectives for enterprise fraud and mitigation functions

Develop and present opportunities to the Leadership team that will allow better service to Members and prevent losses to the Credit Union

Develop and manage the annual department budgets and ensure projections are met

Provide leadership and operational direction for Enterprise Fraud operational and mitigation program activities

Ensure behavioral biometrics screening system, Visa’s fraud prevention system, digital banking fraud prevention, mobile deposit fraud prevention, and other fraud prevention systems are operating at peak performance to protect RCU while balancing the Member experience

Maintain and lead risk monitoring programs to enhance the organization’s ability to manage fraud across the enterprise

Ensure RCU’s enterprise fraud operational and mitigation policies and strategies are compliant with applicable regulations and strategic imperatives of the organization

Prepare status reports for the SVP/Payments

Work closely with all management to enhance fraud risk management activities and the fraud risk mindset throughout the Credit Union

Recruit, select, train, motivate, mentor, evaluate, develop, and review work of all direct reports

Perform other duties as assigned

Represent RCU at various functions and community events

Participate in community volunteer boards and associations

Qualification

Fraud systems managementRisk assessmentsFraud mitigation toolsRegulation knowledgeInvestigations experienceStrategic planningOperational managementLeadership skillsCommunication skillsProblem-solving skillsTeam collaboration

Required

Ability to manage and develop multiple diverse operational units with inherent conflicts from demands and priorities

Experience conducting investigations, risk assessments, and managing fraud systems

Management of rule writing for various fraud mitigation tools including BioCatch, Verafin, Visa Risk Manager

Knowledge of Regulation E, Regulation Z, Regulation CC, and a working understanding of C.F.P.B. policies

Knowledge of Visa regulations which govern dispute and fraud claims

Knowledge of account takeover methodology and detection practices

Knowledge of synthetic identity fraud

Demonstrated ability with the design and application of innovative ideas and developing creative solutions

Strong strategic and operational capabilities with experience assessing and executing operational contingency plans based on threats and exposure to business executives

Thorough knowledge of fraud management planning principles, practices, and techniques

In-depth knowledge of modern management techniques and practices

Skill in the operation of a personal computer with spreadsheet, word processing and presentation software and Intra/Internet access

Ability to provide strategic business direction to support business plans, risk management objectives, and all other strategic initiatives

Ability to analyze problems and opportunities, identify and evaluate alternatives, and develop effective approaches

Ability to effectively research and report data

Ability to coordinate and prioritize a variety of activities simultaneously

Ability to plan, implement, and evaluate the achievement of goals, objectives, and work plans

Ability to lead, motivate, and direct staff

Ability to communicate effectively, both verbally and in writing

Ability to act independently and confidentially, using discretion and tact

Ability to distinguish and manage confidential material and information

Ability to establish and maintain effective working relationships with a diverse group of people including directors, regulators, Members, team members, attorneys, vendors, and other parties

Ability to travel 20% of the time

The ideal candidate has a combination of education and experience equivalent to a bachelor's degree in administration of justice, criminal justice, security management, environmental health and safety, or emergency management, plus a minimum of ten years professional work experience in financial services, law enforcement, military, or security-related field, and a minimum of three years of progressive leadership experience

Benefits

Competitive medical, dental, and vision insurance, mental health offerings

Employee performance incentive plan

Salary Advancement– Merit increase based on performance

401(k) program with employer match

Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU employees are eligible for a .75% discount off RCU standard collateral auto loans

RCU employees are eligible for a 1% discount on all recreational or boat loan products

2% discount off Visas and LOC Loans through RCU

0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.

0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.

0% interest on garment, fitness, or home office equipment loan of up to $500

100% financing for employee purchased homes!