City of Mont Belvieu (Texas) ยท 7 hours ago
Part-time Member Services
Baytown, TX
Part-time
Onsite
New Grad, Entry LevelThe City of Mont Belvieu, Texas is currently accepting applications for a Part-time Member Services position in the Parks & Recreation Department. The role involves maintaining guest service standards, greeting and checking in members, addressing inquiries, and ensuring facility rules are enforced.
Government Relations
Responsibilities
Reports directly to Member Services Lead
Must have flexible schedule, including working evenings and weekends
Be encouraging and welcoming to patrons
Operate POS system and cash till
Operate and answer phone system
Answer a variety of questions from guests and respond to member inquiries in a timely manner
Be proficient in all pricing, programs, policies and guidelines throughout facility
Maintain member accounts; renewals, balances, payments, household changes, etc
Contact members and prepare reports relating to renewals, past due balances, program rosters, special events, etc
Sanitize and organize equipment and fixtures routinely
Be knowledgeable on operation of member-used equipment throughout facility
Organize and maintain all front desk, retail and common space
Communicate effectively with staff and patrons
Attend all required meeting and events including but not limited to; Special Events, In-Services, Community Events, etc
Open and close facility in safe and secure manner
Memorize and enforce EPRC Rules & Policies throughout all areas of the facility
Perform routine walk-throughs throughout facility to ensure rules & policies are being met by patrons and staff
Identify, address and enforce lack of adherence to facility rules & policies
Qualification
Required
Must possess a valid Texas Driver License
Successful candidates must pass pre-employment drug screen, job related physical and background check
Ability to serve the public and fellow employees with honesty and integrity
Knowledge of federal, state and local laws, statutes, regulations, codes, and standards related to the area of responsibility
Knowledge of City policies and procedures
Ability to communicate and interact effectively with members of the public and co-workers
Ability to maintain and follow proper purchasing policies
Good Customer Service Skills
Skill in effective oral and written communication
Skill in the use of standard office equipment and software
Ability to exercise sound judgment in making critical decisions
Skill in resolving customer complaints and concerns
Skill in completing assignments accurately and with attention to detail
Ability to analyze, organize and prioritize work while meeting multiple deadlines
Ability to process and handle confidential information with discretion
Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, gender, national origin, age, marital status, political affiliation, familial status, disability, sexual orientation, pregnancy, or gender identity and expression
Thorough knowledge of hazards, safety rules, and regulations applicable to area of responsibility
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers and the general public
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Must have flexible schedule, including working evenings and weekends
Benefits
Includes a free, individual gym membership
Discounts on Eagle Pointe products & services
Company
City of Mont Belvieu (Texas)
The City of Mont Belvieu is located in Chambers and Liberty Counties in the state of Texas. It is just north of Interstate 10 along State Highway 146.
Founded in 1966
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase