US Tech Solutions · 2 hours ago
Customer Service Agent
US-TX-Richardson
Full-time
Onsite
Entry Level
$17/hr - $17/hr
1+ years expAllied Universal® is North America’s leading security and facility services company, and they are seeking a Call Center Representative at their Service Assurance Center in Richardson, TX. The role involves handling a high volume of inbound and outbound calls, monitoring schedules, and responding to emergency situations to ensure uninterrupted service coverage.
Information Technology
Responsibilities
Identify scheduled shifts where an employee has failed to log in/out and adjust schedules to reflect actual service hours of employees in real time
Create attendance exception records based on changes to schedules where appropriate
Monitor safety check calls and respond to emergency situations by contacting appropriate personnel and documenting with incident reports
Notify account managers through calls and call notes on anything that needs to be corrected with their accounts, employees, or site schedules
Handle local office calls during normal office hours and transfers calls to appropriate personnel
Receive after-hours call forwarding from all Allied Universal offices and take appropriate action
Qualification
Required
High School diploma or equivalent
Must have a minimum of 1 year of consecutive and verifiable work experience in the customer service field
Basic proficiency with Excel, Outlook, and Microsoft Teams
Possess excellent customer service phone etiquette skills
Navigate a web-based system, while assisting callers
Work in a team environment and work independently
Work in a fast-paced environment and multi-task with accuracy
Preferred
Prior high volume call center experience with both inbound and outbound calls
Benefits
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Company
US Tech Solutions
US Tech Solutions counted among the largest yet the fastest growing staffing firm; all achieved organically.
1001-5000 employees
H1B Sponsorship
US Tech Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (13)
2022 (24)
2021 (18)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Manoj Agarwal
Chief Executive Officer
Recent News
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2024-12-13
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