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Sonova Group · 13 hours ago

Patient Care Coordinator - Everett, WA

Everett, WA

Full-time

Onsite

Entry Level

$22/hr - $23/hr

2+ years exp

Sonova Group is a healthcare company that specializes in hearing care solutions. The Hearing Care Coordinator will work closely with clinical staff to ensure quality patient care, manage appointments, and provide support to patients and physicians.

Medical Device

Responsibilities

Greet patients with a positive and professional attitude

Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic

Collect patient intake forms and maintain patient files/notes

Schedule/Confirm patient appointments

Complete benefit checks and authorization for each patients’ insurance

Provide first level support to patients, answer questions, check patients in/out, and collect and process payments

Process repairs under the direct supervision of a licensed Hearing Care Professional

Prepare bank deposits and submit daily reports to finance

General sales knowledge for accessories and any patient support

Process patient orders, receive all orders and verify pick up, input information into system

Clean and maintain equipment and instruments

Submit equipment and facility requests

General office duties, including cleaning

Manage inventory, order/monitor stock, and submit supply orders as needed

Assist with event planning and logistics for at least 1 community outreach event per month

Qualification

Patient care coordinationInsurance verificationMicrosoft OfficeHIPAA knowledgeEMR/EHR experienceProfessional communicationCustomer service experienceRelationship building