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H&R Block · 8 hours ago

Assistant Manager

Coralville, IA

Full-time

Onsite

Entry, Mid Level

$17.50/hr - $17.50/hr

2+ years exp

H&R Block is seeking an Associate Team Leader to support a single office during tax season, focusing on exceeding client expectations and providing operational direction. The role involves leading daily activities, ensuring quality execution of procedures, and serving as a point of contact for clients and employees.

ConsultingRetailService IndustryTax Preparation

Responsibilities

Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office employees and clients, ensuring quality and consistent execution that will allow us to promote the value of the H&R Block brand

Execute and hold all tax office employees accountable to operating procedures execution and client service experience, with escalation to the Multi-Unit Team Leader and management as necessary

Serve as point of contact for onsite escalated client service concerns

Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and management as necessary

Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience

Lead daily activities to ensure that all tax office employees are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals

Lead daily huddles and communicate essential information to office employees

Qualification

Customer service experienceOrganizational skillsCommunication skillsMS Office proficiencySupervisory experienceBilingualResilience under stressIndependent work

Required

Prior experience working in customer service or similar role

Strong organizational skills and ability to plan and manage day-to-day office operations

Customer-centric mindset and strong communication skills

Computer proficient with the ability to use MS Office

Demonstrated ability to work independently with minimal supervision

Passionate, determined, resilient under stress and a will to win attitude

Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs

High school diploma / equivalent or higher

Preferred

Experience supervising or managing people

History of delivering outstanding customer experiences

Customer service: 2 years

Benefits

Flexible schedule

Company

H&R Block

Glassdoor3.8

H&R Block is a tax solutions provider that offers tax returns, filings, and advisory services for individuals and businesses. It is a sub-organization of Ameriprise Financial.

Founded in 1955

Kansas City, Missouri, USA

10001+ employees