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ALEXIS LAUREN · 7 hours ago

Client Experience Coordinator

Miami, FL

Full-time

Onsite

Entry Level

1+ years exp

ALEXIS LAUREN is a luxury beauty collective committed to delivering clinical excellence within an elevated and highly curated environment. The Client Experience Coordinator will serve as the first point of contact for clients, providing outstanding service and managing daily operations to ensure a seamless experience.

Hospital & Health Care

Responsibilities

Answering multiple phone lines and assist with any treatment questions in a professional manner

Greet and check in clients, offer beverage of their choice and ensure they are taken care of

Manage the daily schedule to make sure it is on time and efficient

Confirm all client records have been recorded with any key notes added—familiarity with Zenoti (EMR) a bonus

Conduct lead outreach for new and existing client bookings. Must be comfortable using a CRM—familiarity with Podium a bonus

Convert clients to The Vault members and enhance clients' skin journey by understanding larger menu of offerings

Keep front desk extremely organized, ensure rooms are well kept and check bathroom hourly

Check out clients and process payments

Respond to incoming client inquiries via phone, email and text in a quick and efficient manner. Make sure they have any pre-care needed when booking an appointment and post-care when following up

Receive mail and packages and put away in correct place

Confirm client appointments daily

Knowledge of Biologique Recherche, Skinbetter Science and iS clinical a bonus

Must have injectables/ aesthetic knowledge

Qualification

Aesthetics experienceInjectables knowledgeCRM proficiencyZenoti familiarityRetail experienceSales experiencePeople skillsMulti-taskingProblem solvingOrganizational skills