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MCR Hotels · 5 hours ago

Senior Event Manager

Jamaica, NY

Full-time

Onsite

Senior Level

MCR Hotels is the 3rd-largest hotel owner-operator in the United States, and they are seeking a Senior Event Manager for the TWA Hotel. The role involves preparing event documentation, coordinating with various departments, and ensuring high-level service throughout all phases of property events.

Financial Services

Responsibilities

Solve problems and suggest alternatives to previous arrangements if necessary

Lead pre-event and post-event meetings for assigned groups

Identify operational challenges associated with groups and works with the property team members and guests to solve these challenges and develop alternative solutions as needed

Manage client budgets to maximize revenue and meet client needs

Oversee guest experience from file turnover through the post event phase until the turnover back to Sales Department

Manage group room blocks and meeting space for assigned groups

Adhere to all standards, policies, and procedures

Celebrate successes and publicly recognizes the contributions of team members

Up-sell products and services throughout the event process

Participate in customer site inspections and assists with the sales process when needed

Act as liaison between salesperson and client throughout the event process

Review billing and payments with clients

Handle guest problems and complaints

Greet client during the event phase and hand-off to the operations team for the execution of details

Strive to improve service performance

Set a positive example for guest relations

Coordinate and communicate verbally and in writing with customer (internal and external) regarding event details

Qualification

Event managementBanquet revenue generationMicrosoft OfficeEvent management softwareCustomer management platformCustomer-orientedCommunicationOrganizational skillsTime managementTeam player