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Superior Court of Los Angeles County · 8 hours ago

Technology Support Specialist

Los Angeles, CA

Part-time

Hybrid

Entry Level

1+ years exp

The Superior Court of Los Angeles County is the largest unified trial court in the United States. As a Technology Support Specialist, you will be the first line of support connecting Court Technology Services with staff and the public, troubleshooting technical issues and providing training to ensure efficient use of technology.

Government

Comp. & Benefits

Responsibilities

Diagnose and resolve routine hardware, software, and connectivity issues, while logging, tracking, and escalating service tickets to ensure timely resolution and consistent support

Install, configure, and maintain workstation computers, peripherals, and business productivity applications, and assist with testing and deploying new tools to support Court operations

Record troubleshooting steps and resolutions in ticketing systems and create knowledgebase articles to provide accurate records and self-service resources for staff

Explain technology policies and procedures clearly to staff and public users, and collaborate with CTS team members and vendors to deliver reliable, high-quality service

Conduct basic research and analysis of hardware, software, and related equipment to recommend improvements and support operational efficiency

Qualification

Information technology supportCompTIA A+Network+Microsoft Certified ProfessionalTroubleshootingEnterprise applications supportIT asset trackingCybersecurity best practicesMultiple operating systemsSecond language proficiencyCommunication skillsDocumentation skillsCollaboration skillsProblem-solving skills

Required

High School diploma or G.E.D. equivalency -AND- 1+ years' experience in information technology support, including hardware and software

Associate's degree or higher in information technology, computer science, management information systems, or related field

Preferred

Possession of CompTIA A+, Network+, or Microsoft Certified Professional credentials demonstrating validated technical expertise

Proven ability to resolve complex hardware/software issues beyond routine support, including root-cause analysis

Hands-on experience supporting enterprise applications (e.g., case management systems, ERP, or large public agency platforms)

Documented history of delivering high-quality technical support with strong communication and diplomacy skills

Experience creating self-service documentation, FAQs, or training materials that improve organizational efficiency

Familiarity with IT asset tracking systems and software licensing compliance practices

Experience collaborating on small-scale technology projects, including deployments, upgrades, or vendor integrations

Understanding of cybersecurity best practices and ability to apply security standards in daily support tasks

Ability to troubleshoot across multiple operating systems (Windows, macOS, iOS, Android) and diverse hardware environments

Proficiency in a second language to assist diverse staff and public users more effectively

Benefits

Generous pay and benefits

Robust public sector pension

Court matched 401K/457 individual savings plans

Company

Superior Court of Los Angeles County

The Superior Court of Los Angeles County serves our community by providing equal access to justice through the fair, timely and effective resolution of all cases.

Founded in 1925

Los Angeles, California, USA

5001-10000 employees