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PharmaCord · 4 hours ago

Program Supervisor

Jeffersonville, IN

Full-time

Onsite

Entry, Mid Level

2+ years exp

PharmaCord is a leading provider in pharmaceutical patient support services, and they are seeking a Program Supervisor to lead a team dedicated to helping patients navigate their medication access. The role involves operational management, team development, and ensuring adherence to service agreements while providing compassionate support to patients.

Pharmaceuticals

Responsibilities

Daily program operational management

Ensuring contracted Service Level Agreement adherence

Implementing and managing on-going client specific business rules

Proactively communicating to your team daily to ensure engagement and alignment to day to day program operations and goals

Team hiring, development and training

Ensuring daily program staffing levels are consistent with daily program needs

Making certain that direct reports receive the training needed to be proficient in their roles

Working proactively with Human Resources to develop a steady pipeline of potential candidates as needed to meet current and future program needs

Providing consistent, timely coaching and development for direct reports for a functional area

Reporting Adverse Events and/or Product Complaint inquiries received in accordance with SOP and good manufacturer practices

Qualification

Healthcare industry experienceCustomer service leadershipTeam managementEmotional intelligenceAttention to detailComputer proficiencyClear communicationAdaptabilityIntegrityTeam collaboration

Required

2+ years of experience in the healthcare industry

All employees working onsite in a PharmaCord facility are required to be vaccinated against COVID-19

You must be willing to work in Jeffersonville, IN; PharmaCord does reimburse for tolls if applicable

Daily program operational management

Ensuring contracted Service Level Agreement adherence

Implementing and managing on-going client specific business rules

Proactively communicating to your team daily to ensure engagement and alignment to day to day program operations and goals

Team hiring, development and training

Ensuring daily program staffing levels are consistent with daily program needs

Making certain that direct reports receive the training needed to be proficient in their roles

Working proactively with Human Resources to develop a steady pipeline of potential candidates as needed to meet current and future program needs

Providing consistent, timely coaching and development for direct reports for a functional area

Reporting Adverse Events and/or Product Complaint inquiries received in accordance with SOP and good manufacturer practices

Service minded; focus on recognizing and meeting the needs of others (especially patients and care partners)

Accountable for results and team performance

Able to plan and prioritize tasks and strong attention to detail

Capable of managing disruptive impulses and handle potentially stressful situations

Proficient in emotional intelligence (able to recognize emotions and their effects)

Able to handle personal health information with confidentiality

Committed to honesty and integrity

Professional and have a strong sense of proper business and customer service etiquette

A clear communicator both verbal and written

Proficient with computer usage

Adaptable to change

Capable of taking personal initiative and making a commitment to your team and organizational goals

Able to work effectively within a team

A positive individual with a can do attitude!

Preferred

Bachelor's degree preferred

Previous personnel/team management experience/ call center experience preferred

Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus

Previous experience leading customer service teams is a plus

Flexibility to travel as needed is preferred