Rollins, Inc. · 5 hours ago
Customer Services Administrator
Dayton, OH
Full-time
Onsite
New Grad, Entry Level
$18/hr - $20/hrRollins, Inc. is a leader in pest control services, seeking a Customer Services Administrator to enhance customer experiences. In this role, you will manage service requests, schedule appointments, and support the field team, ensuring exceptional service delivery.
CommercialConsumerHome ServicesService Industry
Responsibilities
Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments
Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules; don’t worry, we will train you!
Apply expertise developed in training to schedule appointments for technicians to efficiently minimize driving time and/or distance as needed and recommend alternative routes when appropriate
Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
Monitor, update, and maintain customer database with accurate customer information, including call details, disposition of calls, payments, and other results
Reschedule unserved accounts within 24 hours
Participate in quality assurance processes, programs, and initiatives
Safeguards customers’ privacy and other proprietary information
Qualification
Required
Love helping people and creating positive customer experiences
Are a strong communicator who enjoys solving problems
Stay organized, detail-oriented, and calm under pressure
Are confident using computers, scheduling systems, and multitasking throughout the day
Thrive in a team environment and take pride in providing exceptional support
Candidates must meet physical job requirements and safely perform the job duties with or without accommodation
You must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time
Be able to regularly lift and/or move up to 25 pounds
Preferred
Have previous Customer Service or Administrative experience
Benefits
Medical, Dental, Vision & Life Insurance
401(k) with company match
Paid vacation, sick leave, and holidays
Employee Stock Purchase Plan
Career Growth Opportunities – We promote from within and invest in your future.
Company
Rollins, Inc.
At Rollins, our mission is simple: to become the best service company in the world.
Founded in 1948
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.06B2025-11-10Post Ipo Secondary· $200M
2025-02-19Post Ipo Debt· $500M
2023-09-07Post Ipo Secondary· $1.36B
Leadership Team
Jerry Gahlhoff Jr.
Chief Executive Officer & President
Renee Pearson
GVP & Chief Technology Officer
Recent News
MarketScreener
2025-12-05
2025-11-13
2025-11-11
Company data provided by crunchbase